is working with a leading company who are hiring a Lead Customer Service Engineer to be based in Dubai.Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.The main responsibilities will include but not limited to:
Monitor servers, cloud subscriptions, and services to maintain optimal performance.
Receive customer tickets, assign them to appropriate teams, and track resolution to meet SLAs.
Manage client issues, escalating to Technical Support or L3 teams when necessary.
Investigate tickets from both technical and business perspectives to identify root causes.
Run and monitor scheduled maintenance tools and system health checks
Extract system performance and usage data and generate custom reports as per client requirements.
Troubleshoot application and system issues using logs, databases, and monitoring tools.
Understand and validate functional requirements of applications.
To be successful you will need to meet the following:
Bachelor’s Degree.
Proven experience in technical support or customer service engineering roles.
Strong problem-solving and analytical skills.
Familiarity with system monitoring, database reporting, and application troubleshooting.
Excellent communication and client management skills.
Knowledge of SLA management and IT security/performance best practices.
Applicants should be available for face-to-face interviews in the location mentioned above.
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