Claims Advocate (Heavy Industries & Mining)

• Provide key clients with explanations pre-loss on what to expect when a major loss happens.
• Engage early with clients once claims are notified to Marsh, triaging new claims (complex, large, contentious) and providing ongoing guidance on the claims process.
• Identify all potential policies and layers of coverage, provide expert advice on policy interpretation, and assist in drafting claim strategies with agreed milestones.
• Devise and manage project strategies for complex or large claims, guiding other team members and managing project delivery from start to finish.
• Assist clients in strategically running their claims and identify revenue opportunities by introducing subject matter experts such as Claims Consulting.
• Develop and maintain relationships with insurance carriers, loss adjusters, and lawyers to ensure the Marsh Claims brand is well positioned.
• Ensure efficient claims project management by reviewing information, documentation, and negotiating with relevant stakeholders including insurers, adjusters, attorneys, and experts.
• Assist in dispute resolution with insurers and provide relevant technical advice to support underwriting.
• Respond to enquiries from clients, insurers, loss adjusters, solicitors, and other involved parties.
• Support effective negotiations to maximize client benefits under their coverage.
• Prepare loss statistics, analyze trends and patterns for review with clients and insurers.
• Attend meetings with clients, insurers, or third parties as required.
• Identify growth opportunities in collaboration with Client Executives.
• Deliver pre-loss and product-specific training to clients and stakeholders.
• Identify high-risk claims and ensure effective involvement by the Marsh office.
• Comply with internal claims professional standards, identify and report potential Professional Indemnity exposures, and contribute to audit programs.
• Liaise and coordinate with internal units to ensure organizational goals are met.
• Coach, counsel, and provide constructive feedback to colleagues and subordinates.
• Provide leadership, conduct structured performance management, staff appraisals, and internal training and development.

• Ability to take ownership and provide meaningful inputs in claims consulting matters.
• Strong organizational skills with the ability to project manage claims and tasks.
• Understanding of client service requirements and ability to deliver value.
• Ability to work collegiately and develop strong internal stakeholder relationships.
• Experience of claim handling for 10+ years with the ability to participate in or lead discussions on claims consulting matters.
• Good understanding of the Middle East/MENA claims process and market procedures.
• Educated to degree standard and/or professionally qualified (progress towards professional qualification considered); Loss Adjuster background preferred.
• Strong interpersonal skills including the ability to work well as part of a wider team, respect others, and take direction.
• Strong time management skills with the ability to prioritize workload to achieve targets.
• Good written and verbal communication skills with a desire to progress towards excellence.
• Flexibility and ability to thrive in a changeable working environment with a growth mindset.
• Focused, goal-oriented, and accountable for deliverables.
• Ability to build strong professional relationships both internally and externally.

• Desire and comfort level to seek out claims consulting opportunities and be part of Marsh’s agenda to monetize claims where appropriate.
• Marketing experience or experience working in a sales environment.
• Experience or knowledge of working in claims consulting beyond essential requirements.

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

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