Move Coordinator
Crown Relocations
- Dubai Investments Park, Dubai
- Permanent
- Full-time
- Act as the primary customer service contact for Crown Relocations' customers, coordinating local and international household goods moving services.
- Manage and oversee all services, including coordinating with other colleagues, Crown offices, local and overseas service partners, freight forwarders and other local vendors.
- Ensure that all services are performed efficiently and effectively, following up as needed to ensure completion. It requires strong communication skills, attention to detail, and the ability to effectively coordinate and prioritize tasks.
- Proactively follow up on all questions and concerns to ensure that all commitments are kept and that customers are entirely satisfied and promoters for Crown service.
- Ensure that all services provided meet client and assignee satisfaction levels and adhere to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Utilize systems to efficiently manage customer files. Ensure that Crown systems are updated with service process information in real-time to track progress.
- Comply with financial tasks and documentation processes to ensure accurate and timely invoicing.
- Participate in regular communication sessions, team meetings, and learning services to improve performance. Identify opportunities for process improvements, cost savings, and cost avoidance.
- Passionate about delivering an exceptional customer experience.
- Ability to set priorities, manage your time and workload and dependably meet strict deadlines in a potentially high pressured, rapidly changing environment.
- Confident can-do attitude and a willingness to work as part of a team to meet customer needs and achieve business goals.
- Well-developed administration and organisation skills with strong attention to detail.
- Solution oriented approach to problem solving and decision making.
- Excellent analytical, interpersonal and communication skills.
- Proficient computer skills with experience using Microsoft Office
- Strong communication and presentation skills.
- Cultural sensitivity and awareness.
- Excellent written and spoken English. Additional language skills are an advantage.
- Comprehensive health insurance, including vision and dental
- Life & Personal Accident insurance
- 24/7 Access to an Employee Assistance Program
- Paid Time Off - including volunteer leave, birthday leave etc
- Year-round Health & Wellness programs
- Learning & career development opportunities
- We are CARING about people and their experience
- Always DETERMINED to do our best and to always keep improving
- We are genuinely THERE when our customers and colleagues need us
- We encourage the SHARING of knowledge amongst each other
- We continuously remain OPEN-MINDED to stay innovative