Inbound Staff

Sundus Recruitment Services

  • Abu Dhabi
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Job Description:

Duties and Tasks/Essential Functions:

- Deliver service and support to end-users over the phone

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, Leased Line, MPLS and more

- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

- Follow standard processes and procedures;

- Identify and escalate priority issues

Competencies:

- To ensure all queries/complaints are handled as per operational requirements.

- To ensure Standard Operating Procedures are followed 100% in providing resolution to the customer.

- To ensure that the productivity levels are maintained.

- To escalate to top management as required depending on the gravity of the issue

- To ensure proper handing / taking over on the pending tickets (End to End ownership)

- To be the responsible face of Client & provide resolutions carefully to the customer

- To highlight on issues which are persisting & needs immediate resolution

- Ability to manage extreme work pressure & excel in superior customer experience.

- Ability to work on shifts and rotational days off.

- Ability to do effective follow up and update status/report

Please share your cv to cv@sundusrecruitment.com

Requirements

Experience

- 2+ Years’ experience in customer service, preferably in Technical Support call center

Skill and Knowledge Qualifications:

- Computer Graduates preferably with CISCO / A+ certifications

- Excellent phone etiquette;

- Ability to speak and write clearly and accurately

- Demonstrated proficiency in typing and grammar

- Knowledge of customer service principles and practices

- Effective listening skills

- Multi-tasking capabilities

Sundus Recruitment Services

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