Front Office Team Leader (Residences) - Conrad Abu Dhabi Etihad Towers

Hilton

Abu Dhabi
Permanent
Full-time

1 month ago

What will I be doing?A Front Office Team Leader (Residences) is responsible for managing the first impressions of our resident Guests and, therefore, must perform the following tasks to the highest standards:

Serve as a key point of contact for resident Guests and efficiently respond to resident Guest enquiries
Provide information, advice and booking services for a wide variety of resident Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
Process and deliver messages for resident Guests
Deliver and safely storage resident Guest luggage
Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department
Stay current with all hotel services as well as daily VIP requests and special events
Represent the needs of the Team to others in the hotel
Ensure orderliness and safety guidelines around the lobby and front door areas
Provide support to Management as required, in cases of emergency
Project a professional manner with an emphasis on hospitality and Guest service
Maintain a clean, healthy, and safety working area
Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area
Previous experience managing a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience working in reception in a hotel environment

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton

Apply Now