HR Employee Relations & Welfare Officer

• Act as the main point of contact for employee relations issues across all restaurant outlets.
• Provide guidance to employees and outlet managers on HR policies, conflict resolution, and workplace concerns.
• Conduct investigations related to grievances, complaints, misconduct, and policy violations.
• Ensure fair, timely, and compliant resolution of ER matters in accordance with labor laws and company standards.
• Maintain detailed and confidential documentation of all ER cases.

• Lead and manage disciplinary processes end‑to‑end, including fact‑finding, documentation, and coordination with outlet managers.
• Advise line managers on appropriate corrective actions and policy interpretation.
• Ensure consistent application of disciplinary procedures across all locations.
• Prepare disciplinary letters, reports, and follow-up action plans.

• Support the implementation of employee welfare initiatives, wellbeing programs, and engagement activities.
• Monitor employee morale and recommend proactive measures to improve workplace satisfaction.
• Oversee onboarding and induction experiences for outlet employees to ensure smooth integration.
• Participate in recognition programs and employee satisfaction surveys.

• Serve as the communication bridge between Head Office HR and restaurant outlet teams.
• Ensure outlets receive clear, timely HR policy updates, guidelines, and communications.
• Collect feedback from outlets and escalate operational HR needs to the Head Office.
• Support in rolling out HR initiatives, training sessions, and compliance updates.

• Ensure adherence to UAE labor laws and company HR policies.
• Maintain accurate HR records, disciplinary logs, and ER case files.
• Prepare regular reports on ER trends, disciplinary actions, and welfare initiatives.
• Support audits and compliance checks as required.

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• 3+ years of experience in HR, preferably in hospitality, F&B, or multi‑site operational environments.
• Strong understanding of UAE labor law and HR best practices.
• Experience handling ER cases and disciplinary processes is essential.

• Excellent communication and interpersonal skills.
• Strong conflict resolution and problem‑solving abilities.
• High level of empathy, professionalism, and confidentiality.
• Ability to manage multiple outlets and prioritize tasks effectively.
• Strong reporting, documentation, and administrative skills.
• Proficiency in MS Office and HRIS platforms.

• Based at Head Office with frequent visits to restaurant outlets.
• Flexible to support operational requirements including occasional weekend or off‑hour needs.

The Independent Food Company