Head - Service Excellence & Policy

• Develop service excellence and consumer experience strategy to resolve consumer related issues.
• Ensure proactive and transparent communication throughout the organization and identify innovative ways to enhance current consumer excellence standards.
• Lead and manage own projects across policy priority areas in complaint resolution.
• Contribute policy input to the team’s business planning activities.
• Support internal and external communication of policy work by proactively contributing content, including for our website, social media and media.
• Ideally from a regulatory background, who has experience of policy development, can apply analytical skills, can draft policy documents, and has a strong track record of delivering against their KPIs.
• Working experience in the UAE, with appropriate familiarity with the UAE market and regulations.

Sundus Recruitment Services