Customer Service (IC)
Silicon Valley Associates Recruitment
- Ajman
- Permanent
- Full-time
- Our client is a well-established Digital community bank specialize in financial and business banking solutions.
- Provides personal banking services instant money transfer, debit cards, current accounts, kids accounts and savings accounts.
- Has been recognized as the first Islamic Bank Globally, and officially licensed by the Central Bank of the UAE.
- Established a year ago, with +200 employees. Headquarted in Ajman.
- After successful 2024, looking for Customer Experience Manager to join the team.
- Coordinate cross-functional initiatives to promote collaboration and a consistent, customer-focused approach across departments.
- Support the design and implementation of customer experience programs, while working with marketing, sales, operations, and product teams.
- Analyze customer feedback, market trends, and data to help improve and align services with customer expectations.
- Must have relevant background in Customer Experience or Events Management ideally in finance or banking industry.
- Knowledge in data analytics and reporting, with the ability to interpret and communicate insights.
- Must have a customer-focused mindset with strong problem-solving, decision-making, and organizational skills, including attention to detail.
- Ability to manage stakeholders, drive collaboration across teams, and contribute a positive organizational culture.
- Can speak fluent English and Arabic.
- Ajman, UAE
- +20k AED per month
- Commission & Bonus
- Medical & Other Benefits
- Generous Annual Leave
- Incentivize Trips
- Annual Salary Review & Increase