Account Director
Nintex
- Dubai
- Permanent
- Full-time
- Identify new business opportunities and markets, thinking big to drive revenue growth, developing and executing comprehensive sales strategies that align with company objectives.
- Build and execute on territory plans to drive seamless execution of new logo pursuits.
- Convert leads into opportunities, and subsequently into customers, by utilizing the Nintex sales process and the sales support resources
- Prospect into Strategic companies and close opportunities by effectively and efficiently utilizing all the Nintex resources at their disposal, while also negotiating favorable pricing and terms.
- Work closely with Solutions Engineer during the sales process to provide technical insight and tailored solutions for strategic customers.
- Gain a deep understanding of customers' internal business operations and the priorities/personas that drive purchasing decisions to connect Nintex's solutions to organizational needs.
- Identify and leverage compelling new business entryways to facilitate targeted outreach (events, marketing, conferences, groups).
- Develop and leverage relationships within departments at Strategic Accounts to source high-quality opportunities and build diverse relationships within existing customers.
- Develop and implement account plans that outline objectives, strategies, and action steps to maximize customer satisfaction and revenue growth.
- Detailed account planning and strategy work for every account supported by quarterly business reviews (QBRs)
- Cultivate and nurture relationships with existing customers who can benefit from future solutions on the Nintex product roadmap and identify cross-sell and upsell opportunities.
- Understand customers' business goals and challenges and align our software solutions to address them effectively.
- Uncover buyer goals and pain points that can be addressed through Nintex offerings and identify a robust set of business drivers that will help build long-term relationships with the customer.
- Negotiate and manage contract renewals and extensions.
- Utilize strong product knowledge and technical acumen to conduct effective, high-level demos before bringing in Solution Engineers, connecting prospects' business objectives to specific Nintex solutions.
- Draw on value messaging to conduct product demonstrations and presentations to showcase our software, emphasizing their value and benefits.
- Maintain accurate account records, activities, pipeline funnel and sales forecasts in Salesforce
- Provide regular reports on account health, performance, and opportunities to senior management.
- Ensure successful implementation and adoption of our solutions.
- Optimize usage of Nintex products and deployment.
- Monitor customer satisfaction and address any issues promptly to maintain high retention rates.
- Act as the voice of the customer, conveying their needs, feedback, and priorities to internal teams, ensuring their needs and concerns are addressed promptly to enhance products and services.
- Stay informed about industry trends, competitor offerings, and emerging technologies, providing strategic insights and recommendations to enable customers to stay ahead in their respective markets.
- Bachelor's degree in Sales, Marketing or Business or a related field is preferred.
- Proven experience in strategic account management in the SaaS industry (10+ years).
- Track record of success in specifically the Qatari market.
- In-depth knowledge of SaaS solutions and their applications.
- Strong understanding of the industry/market and its challenges.
- Excellent with customer relationships and engagement.
- Proficient in value messaging and objection handling.
- Results-oriented with a track record of meeting or exceeding sales targets.
- Excellent communication, negotiation, and presentation skills.
- Problem-solving abilities and a customer-centric mindset.
- Strong analytical and strategic thinking abilities.
- Excellent interpersonal skills; a high level of trust and integrity, great influencer, respected by partners and customers.
- Strong attention to detail.
- Familiarity with CRM software and account management tools.
- Global Gratitude and Recharge Days
- Mindfulness and counseling resources
- Invention/patenting assistance
- Meaningful recognition
- Community impact opportunities
- Multiple tools through which to learn and grow, and an incredible global community