Customer Service / Admin

Caliberly

Dubai
DH 6,000 per month
Permanent
Full-time

1 month ago

As the Customer Service and Admin Officer, you will play a crucial role in facilitating efficient airfreight operations. Your responsibilities include managing customer inquiries, coordinating shipments, and ensuring compliance with regulations. Additionally, you'll provide administrative support, maintain accurate records, and collaborate with various stakeholders to enhance overall customer satisfaction and operational effectiveness in the airfreight departmentCustomer ServiceFormulate customer delay letter in case of delays.
Control and record charter flights and Cargo Block Space Agreements
Follow up with all stations for missing and damage cargo. from DWC
Import shipment status communications with customers.
Handle all customer service inquires to final resolution.AdminTrade license renewal
Establishment card
Car Parking Renewal/ Parking Access System Update
New Employee/ Renewal Visa, Employee Termination
Monthly Salary Payroll Report
DAFZA Letters (Salary/MOL/ Immigration Letters/DAFZA Documents Stamping)
Maintenance Request
Annual Renewal of DCAA Permit
Dubai Airport Gate Pass Issuance/Renewal
Company Health Insurance
QB Admin + petty cash expenses monthly update
Office Supplies (Pantry/ Stationary/ First Aid Kit)
Coffee and water machine supplies/ Maintenance
Cleaner (Pest Control/Carpet Washing)
Printers (Maintenance / cartridges/ paper purchase)
Reimbursement of expenses end of every month
Attendance/ Leave/ Sick Leave follow ups
Incoming phone calls
Customer gifts and giveaways arrangements
Salik top up for SG FZCO
Monthly Payment/Call Forwarding/ Wi-Fi/Documents update/ Contract renewal via portal (payment should be done for both B2B portal every beginning of the month)
Travel and Hotel Bookings as required
Maintain Company Contracts filesQualifications and Education:
University graduate
Experience:At least 2-4 years in similar role within the freight/logistics/aircargo industry.
Knowledge of cargo processesTraining:Competence in MS Office Excel, Word, Power point, etc.
Knowledge of Cargospot preferred or other cargo management systemsKnowledge/ Skills:Awareness of Cargo sales processes and product distribution.
Understanding of the cargo product and market practices.
Prior experience of cargo reservations.

Caliberly

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