Operations Manager
Skyports
- Dubai
- Permanent
- Full-time
- Be the accountable person for safe, secure and efficient operations at Skyports vertiport network.
- Oversee daily vertiport operations, including resource scheduling, stand management, passenger handling and baggage management.
- Stay current with aviation regulations and industry standards, implementing necessary updates and changes.
- Ensure compliance with local, national and international aviation regulations and standards. And uphold safety protocols and regulatory compliance for heliport operations.
- Monitor changes in legislation and implement necessary changes in security practices.
- Liaise with operators, passengers, and other stakeholders to address operational safety and security concerns.
- Recruit, train, and lead, manage staff involved in vertiport operations, including ground crew, security personnel, and administrative staff.
- Develop vertiport staff, including scheduling, training and performance evaluation.
- Coordinate ground services, including aircraft marshalling, charging, and loading/unloading of passengers and baggage.
- Oversee the maintenance and upkeep of vertiport facilities, ensuring they meet safety and operational standards.
- Interact with fleet operator staff, pilots, and passengers to address their needs and concerns.
- Ensure a positive and efficient experience for all users of the vertiport facilities.
- Implement and oversee security protocols to safeguard the vertiport and its users.
- Collaborate with security personnel to monitor access control and respond to security incidents.
- Implement systems for monitoring the performance of operations aircraft, including data analysis, maintenance records, and efficiency metrics.
- Identify areas for improvement and implement corrective actions to enhance overall performance.
- Develop and maintain emergency response plans, conducting regular drills and training sessions.
- Coordinate with local authorities and emergency services for efficient response to incidents.
- Collaborate with vertiport operators, regulatory authorities, local communities, and other stakeholders to address concerns and foster positive relationships.
- Represent the vertiport in meetings, conferences, and industry events.
- Maintain accurate records of vertiport activities, including flight schedules, maintenance logs, and incident reports using appropriate systems provided by IT.
- Prepare regular reports for management and regulatory agencies.
- Skills and Competencies
- Extensive experience in airport or heliport operations, including managerial roles.
- Detailed knowledge of aviation regulations and safety standards.
- Strong leadership and team management skills.
- Excellent communication, and interpersonal skills.
- Strong organisational and planning skills.
- Ability to handle emergency situations and work under pressure calmly and effectively.
- Customer focused with a commitment to high-quality service delivery.
- Qualification / Cert and/or relevant experience in aviation operations and management.
- Minimum 7 years of experience in aviation operations, with at least 3 years in a management role within a heliport or airport environment.
- Proven record of managing ops and staff in a regulated aviation environment.
- Skills:
- Strong problem solving and decision making skills.
- Ability to manage multiple priorities concurrently.
- Knowledge of aviation regulations and standards, emergency planning and response.
- Fluent in English with working knowledge of Arabic.
- Unlimited holiday allowance
- Team lunches
- Company events and socials
- Company swag
- and more!