Technical Sales Manager
W. R. Grace
- Dubai
- Permanent
- Full-time
- Identify customer's technology requirements/needs and translate this into successful business opportunities.
- Establish strong relationships with key stake holders at customer site and use these to drive a successful sale process.
- Coordinate activities of the wider FCC team to fulfill the steps necessary to successfully win competitive tenders
- Maintain customer satisfaction by coordinating the resources of FCC/ Hydroprocessing to provide effective customer service
- Make sure customers extract maximum value from the utilization of FCC/ Hydroprocessing technologies
- Track Refining Industry Market evolution in the Region and identify key business drivers influencing FCC/ Hydroprocessing Sales and translate these into winning strategies
- Design and keep updated detailed Customer Strategies, constituted by specific Customer Profiles and Target Accounts Plans
- Disciplined reporting and regular update of the FCC/ Hydroprocessing Sales Management and CRM System (SFDC).
- Providing input to the regional strategic direction for the business unit including specific objectives and metrics for growth and profitability
- Provide timely reports to stakeholders on key activities including but not limited to customer site activity, forecasts, volumes, market trends and competitor activities
- Work in close interaction with the Sales Directors on regional initiatives pertaining to the reliability improvements of the customers Hydroprocessing assets.
- Participate in the direction for product development, timetables, and technical programs necessary to support existing product lines in your region in close interaction with global R & D strategy.
- Assists in departmental day-to-day tasks, projects and assignments as necessary.
- 7 to 10 years of professional experience in the process industry, of which key experiences must include
- Hydroprocessing & Fluid Catalytic Cracking (FCC) operations/ Process Engineering role
- Account Management/Sales experience
- Written and spoken fluency in English. Speaking Arabic is a plus
- Is proficient using of MS Office, MS Outlook, MS Project
- Self-starter
- Ability to summarize, present and explain performance data in great detail, if required, based on sophisticated technical knowhow, especially around FCC and Hydroprocessing units.
- Knowledge of heterogeneous catalysis, alumina or zeolites
- First professional experience with process engineering in a refinery on the FCC or other process areas
- The position (based in UAE involves travel, primarily in Middle East and larger occasionally across EMEA region
- Must be a team player, driven by pronounced customer-orientation and enjoy working in a multi-cultural environment