RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):Candidate should have implementation experience in Microsoft Technologies like Active Directory, Exchange On -Prem, Office 365 and Hyper-V Windows (DNS/RADIUS, DHCP)Hands-on experience is a must and technologies last used must be one-two years.Active Directory and Group Policy deployment and TroubleshootingExchange On-Prem and Office 365 migration projectsOffice 365- Exchange online, MS Teams, one drive, O365 security and Tenant to Tenant MigrationConfiguration and Management of ADFS environment.Configure and Manage Azure AD Connect serverManage Entra ID and conditional access policy and Windows Hello for businessConfigure and troubleshoot Terminal servers (RDS), Windows ClusteringShould have strong experience in SCCM 2012 / version 1802,1806,1810 & 1902 and Intune Endpoint Configuration managerExperience on AAD/Intune Centralized Application Management deployment and supportExperience on Windows servers upgrade from legacy latest versionWindows SCCM patch management and windows security baseline deployment and testingDevelop project document, update internal documentation and configuration itemsProactive in resolving support request escalated from services delivery team.Willing to work on flexible schedule depending on business needTechnical SME for the technologies listed below in the Competency table.Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.Execute Health Check services and closure along with the team for AMC customers.CERTIFICATIONS:Microsoft 365 Certified Administrator ExpertMD-102 Endpoint AdministratorMCSE\MCPTECHNICAL SKILLS /COMPETENCIESStrong Working Knowledge on below Technologies:o Active directoryo Office 365o Exchange 2013/2016/2019o Intune MDM Management /SCCMo Windows server infrastructureo Enterprise vault Email archivalo File server and Hyper-VCompetency LevelsActive directory/Entra AD L3Office 365 L3Windows support L3SCCM/Intune-L2SOFT SKILLS:1.Strong written and verbal communication and analytical skills2.Ability to multi-task, prioritize multiple objectives, initiatives and requests.3.High Degree of Perseverance4.Very good Customer handling Skills5.Can do attitude6.Open to learn new technologies
