Customer Success Manager (Luxury)
CXG
- Dubai
- Permanent
- Full-time
- Partnering with luxury and premium brands to help them transform and drive business impact through customer experience.
- Maintaining and nurturing your client portfolio by offering white glove service and added value.
- Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
- Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables.
- Project Management- proposal, execution, and delivery of projects.
- Delivering insightful and engaging face-to-face presentations to C-level executives.
- Bachelor's/ Master's Degree in Administration, Business, Management or related field.
- Previous work experience in a management position preferably in luxury retail and/ or in a client-facing role in the luxury industry.
- Verbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing).
- Fluent in written and spoken English. Arabic preferred
- Analytical aptitude- ability to examine data to make meaningful inferences and analysis.
- Leadership skills (externally - ability to lead a meeting and internally - ability to take lead on a project).
- Consulting skills- ability to challenge a client brief and to ask meaningful questions.
- Excellent interpersonal skills.
- Time management- ability to manage time and resources effectively in a deadline-driven environment.