Customer Success Manager

LexisNexis

Dubai
Permanent
Full-time

13 days ago

Do you enjoy having a consultative approach toward sales?Do you enjoy collaborating with teams to deliver on common goals?About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.About the RoleAs Customer Success Manager, you will engage and manage active users in MENA accounts, spanning law firms, in-house clientele. You will be assessing the needs of the customer, and developing customer specific business plans. You will promote the tailored advantages of our services for each customer's needs, providing excellent service and growing accounts.Responsibilities

Advocating for law school and firm customers to increase active users
Strategically expanding business opportunities through effective upselling and cross-selling initiatives.
Developing strategic account plans, recognizing sales opportunities, targeting specific sales activities, and analyzing competitor threats
Delivering specialized customer presentations that communicate our value proposition and competitor differentiation to create new active users
Conducting compelling research, analysis of findings and sharing information with product, segment and marketing
Executing marketing strategies aimed at positioning LexisNexis as an expert source meeting the needs of law firms

Requirements

Have the ability to travel locally to clients
Be able to work on your own and manage a territory
Be able to work as part of a team accomplishing mutual team goals
Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge
Demonstrate experience developing account plans and coordinating key stakeholders and resources to positively impact clients
Have excellent verbal and written communication skills
Demonstrate deep product, content or practice area knowledge to acts as a resource for sales and marketing

Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for youWe know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Enhanced family support and Shared Parental Leave
Competitive pension contributions
Optional Private Medical and Dental InsuranceAbout the BusinessLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.Please read our .

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