Customer Service Officer - Islamic Banking

First Abu Dhabi Bank View all jobs

  • Abu Dhabi
  • DH 6,000-9,000 per month
  • Permanent
  • Full-time
  • 7 days ago
Customer Service Officer - Islamic BankingJob Snapshot
  • Role: Customer Service Officer
  • Location: Abu Dhabi, UAE
  • Industry: Banking
  • Function: Customer Service
  • Experience: 2-4 years
  • Job Type: Full-time
Position Overview
Customer Service Officer - Islamic Banking role in Abu Dhabi, UAE within the Banking industry is a frontline opportunity focused on delivering exceptional customer experience and supporting branch operations. This role handles customer interactions, processes transactions accurately, and contributes to cross-selling initiatives while maintaining high service quality standards.Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Service
Salary: 6000-9000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
  • Welcome and assist Islamic banking customers in a professional and customer-focused manner
  • Provide high-quality customer service ensuring satisfaction and positive experience
  • Support branch management in daily operational activities
  • Process transactions accurately and within agreed turnaround times
  • Maintain compliance with banking policies, procedures, and regulatory standards
  • Promote cross-selling and referral initiatives to achieve monthly targets
  • Monitor customer interactions and identify opportunities to improve service quality
  • Ensure proper documentation and adherence to standard operating procedures
  • Collaborate with team members to maintain smooth branch operations
  • Follow internal code of conduct and organizational values
Ideal Profile
  • Bachelor's degree or diploma in Business, Finance, or related field
  • 2 to 4 years of experience in banking customer service or branch operations
  • Strong understanding of Islamic banking principles is an advantage
  • Excellent interpersonal and communication skills
  • Customer-focused mindset with strong problem-solving abilities
  • Ability to work in a team-oriented and fast-paced environment
  • Strong attention to detail and accuracy in transaction processing
Skills Set
  • Customer service and relationship management skills
  • Banking operations and transaction processing knowledge
  • Cross-selling and referral generation abilities
  • Communication and interpersonal skills
  • Compliance awareness and process adherence
  • Teamwork and adaptability
Why Join Us
  • Work in a leading UAE bank with strong focus on customer excellence
  • Opportunity to develop frontline banking and customer service expertise
  • Exposure to Islamic banking products and services
  • Career growth in retail banking and branch operations
About the Company
First Abu Dhabi Bank is the largest bank in the UAE and one of the leading financial institutions in the region. Headquartered in Abu Dhabi, FAB offers a wide range of banking services including Islamic banking, combining innovation, strong governance, and customer-centric solutions to drive sustainable growth.Job Title Customer Service Officer - Islamic Banking
Job Description Customer Service Officer - Islamic BankingJob Snapshot
  • Role: Customer Service Officer
  • Location: Abu Dhabi, UAE
  • Industry: Banking
  • Function: Customer Service
  • Experience: 2-4 years
  • Job Type: Full-time
Position Overview
Customer Service Officer - Islamic Banking role in Abu Dhabi, UAE within the Banking industry is a frontline opportunity focused on delivering exceptional customer experience and supporting branch operations. This role handles customer interactions, processes transactions accurately, and contributes to cross-selling initiatives while maintaining high service quality standards.Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Service
Salary: 6000-9000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
  • Welcome and assist Islamic banking customers in a professional and customer-focused manner
  • Provide high-quality customer service ensuring satisfaction and positive experience
  • Support branch management in daily operational activities
  • Process transactions accurately and within agreed turnaround times
  • Maintain compliance with banking policies, procedures, and regulatory standards
  • Promote cross-selling and referral initiatives to achieve monthly targets
  • Monitor customer interactions and identify opportunities to improve service quality
  • Ensure proper documentation and adherence to standard operating procedures
  • Collaborate with team members to maintain smooth branch operations
  • Follow internal code of conduct and organizational values
Ideal Profile
  • Bachelor's degree or diploma in Business, Finance, or related field
  • 2 to 4 years of experience in banking customer service or branch operations
  • Strong understanding of Islamic banking principles is an advantage
  • Excellent interpersonal and communication skills
  • Customer-focused mindset with strong problem-solving abilities
  • Ability to work in a team-oriented and fast-paced environment
  • Strong attention to detail and accuracy in transaction processing
Skills Set
  • Customer service and relationship management skills
  • Banking operations and transaction processing knowledge
  • Cross-selling and referral generation abilities
  • Communication and interpersonal skills
  • Compliance awareness and process adherence
  • Teamwork and adaptability
Why Join Us
  • Work in a leading UAE bank with strong focus on customer excellence
  • Opportunity to develop frontline banking and customer service expertise
  • Exposure to Islamic banking products and services
  • Career growth in retail banking and branch operations
About the Company
First Abu Dhabi Bank is the largest bank in the UAE and one of the leading financial institutions in the region. Headquartered in Abu Dhabi, FAB offers a wide range of banking services including Islamic banking, combining innovation, strong governance, and customer-centric solutions to drive sustainable growth.
Post DetailsJob Start Date
Salary from 6000.00
Salary to 9000.00
Number of Vacancies 1
Location -Location City Abu DhabiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

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