Senior Customer Service Representative Client Relationship and Account Coordination - Al Futtaim Group Real Estate - Dubai, UAE

• Serve as the primary point of contact for assigned corporate clients and manage all service related communications.
• Track and respond to client queries and requests within agreed service level agreements.
• Build and maintain strong client relationships to enhance customer loyalty and retention.
• Coordinate quarterly account management meetings between Key Account Managers and corporate clients.
• Work closely with Key Account Managers and clients to ensure all documentation is submitted for new, ex fleet, or pre lease orders.
• Coordinate with internal teams including contract origination, logistics, and account management to ensure timely vehicle delivery.
• Track vehicles undergoing maintenance or registration renewal and communicate estimated timelines to customers.
• Handle initial escalation of customer complaints and resolve issues efficiently before further escalation.
• Monitor contract renewal timelines and notify clients of renewal options before agreement expiration.
• Schedule vehicle offhire processes within the system to enable vehicle collection and contract closure.
• Close agreements in the system after vehicle return, ensuring accurate records of traffic fines, tolls, and chargebacks.
• Provide management with customer feedback and insights to support service improvements.
• Assist in resolving complex client service issues through coordination with internal departments.
• Support implementation of customer experience initiatives to improve overall service quality.

• University degree or equivalent academic qualification.
• Minimum one year of experience in customer service, account management, or sales coordination.
• Strong understanding of customer service processes and relationship management practices.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple client accounts and maintain organized service tracking systems.
• Strong problem solving and conflict resolution capabilities.
• Ability to work collaboratively with cross functional teams.

• Customer relationship management
• Client service coordination
• Account management support
• Customer complaint resolution
• Contract and agreement tracking
• Service level agreement monitoring
• Client communication and reporting
• Customer experience improvement
• Process coordination and documentation
• Cross functional collaboration

• Opportunity to work with a major real estate and asset management organization in the UAE.
• Exposure to corporate client management and service delivery operations.
• Professional development opportunities within a diversified multinational group.
• Collaborative environment focused on service excellence and client satisfaction.
• Stable career path within Al Futtaim's expanding business ecosystem.

• Serve as the primary point of contact for assigned corporate clients and manage all service related communications.
• Track and respond to client queries and requests within agreed service level agreements.
• Build and maintain strong client relationships to enhance customer loyalty and retention.
• Coordinate quarterly account management meetings between Key Account Managers and corporate clients.
• Work closely with Key Account Managers and clients to ensure all documentation is submitted for new, ex fleet, or pre lease orders.
• Coordinate with internal teams including contract origination, logistics, and account management to ensure timely vehicle delivery.
• Track vehicles undergoing maintenance or registration renewal and communicate estimated timelines to customers.
• Handle initial escalation of customer complaints and resolve issues efficiently before further escalation.
• Monitor contract renewal timelines and notify clients of renewal options before agreement expiration.
• Schedule vehicle offhire processes within the system to enable vehicle collection and contract closure.
• Close agreements in the system after vehicle return, ensuring accurate records of traffic fines, tolls, and chargebacks.
• Provide management with customer feedback and insights to support service improvements.
• Assist in resolving complex client service issues through coordination with internal departments.
• Support implementation of customer experience initiatives to improve overall service quality.

• University degree or equivalent academic qualification.
• Minimum one year of experience in customer service, account management, or sales coordination.
• Strong understanding of customer service processes and relationship management practices.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple client accounts and maintain organized service tracking systems.
• Strong problem solving and conflict resolution capabilities.
• Ability to work collaboratively with cross functional teams.

• Customer relationship management
• Client service coordination
• Account management support
• Customer complaint resolution
• Contract and agreement tracking
• Service level agreement monitoring
• Client communication and reporting
• Customer experience improvement
• Process coordination and documentation
• Cross functional collaboration

• Opportunity to work with a major real estate and asset management organization in the UAE.
• Exposure to corporate client management and service delivery operations.
• Professional development opportunities within a diversified multinational group.
• Collaborative environment focused on service excellence and client satisfaction.
• Stable career path within Al Futtaim's expanding business ecosystem.

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