Spa Guest Service Agent (Arabic Speaking)-Six Senses The Palm Dubai

IHG Hotels & Resorts View all jobs

  • United Arab Emirates
  • Permanent
  • Full-time
  • 15 days ago
Job Category: Hotel-Leisure and WellnessJob Description:As Spa Guest Service Agent, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.My duties and responsibilities will include:
  • Greet guests on arrival at the Spa and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
  • Ascertain guest satisfaction, ensure that all guest billing procedures are handled correctly and bid guest farewell.
  • Maintain and update of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
  • Liaise with Spa housekeeping team to ensure that rooms are serviced according to guests' preferences and requirements and that vacant rooms are cleaned according to arrival schedules.
  • Liaises with engineering to ensure swift response to maintenance problems.
  • Knowledge of all facilities and services offered by the resort including all room rates, categories, as well as their location and layout, credit policy of the hotel and reservation coding.
  • Maintain a high standard of personal appearance, grooming and hygiene.
  • Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
  • Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
  • Ensure all equipment of the department is kept clean and in good working condition.
  • Upsell all resort facilities and activities.
  • Knowledge and strict adherence to LQA / Forbes standards.
Qualifications
To execute the position of Spa Guest Service Agent, I have the required qualifications minimum a hospitality diploma/degree, technical skills and experience in a similar or greater role in luxury hotels with proven results.Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.
I have a good command of written and spoken English and some knowledge of the local language and customs.The above is intended to provide an overview of the role and responsibilities for a Spa Guest Service Agent at Six Senses The Palm Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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