Student Services Coordinator ( UAE Nationals Only)
Ajman University
- Ajman
- Permanent
- Full-time
- Oversees the front desk/ reception area of the Office of Registration.
- Receives and sorts daily incoming and outgoing mail.
- Assists in the registration processes.
- Responsible for issuing official letters/ transcripts and graduation certificates. as received on E-requests
- Responsible for issuing a smart label sticker for the Graduation Certificates and uploading the soft copy to the MOE website for attestation purposes
- Responsible for assisting the students with their shipment/courier requests.
- Responsible for all the inquiries and requests in “Kayako” and emails.
- Escalates and follow-ups all students' inquiries with the Colleges and Offices.
- Monitors the inventory of office equipment /resources and ensures sufficient supplies are available.
- Provides the first point of contact for students, parents, visitors, and other customers; and deal with their requests and inquiries as appropriate.
- Answers, screens, and forwards incoming phone calls in a timely and polite manner.
- Greets students, parents, faculty staff, and guests who visit the Office.
- To liaise with the registration staff, colleges, and offices ensuring that student-related processes are correctly followed and accurate records are kept.
- Any other assigned responsibilities by the direct line manager.
- A University Degree is required in Business administration/IT or any related field
- A minimum of three years of experience, that is directly related to the duties and responsibilities specified is required.
- Excellent English verbal and written communication skills
- Records maintenance skills
- Very good skills in Microsoft package.
- Strong interpersonal and communication skills and the ability to work effectively with staff from diverse communities.
- Preferably with experience in Banner Student Information System
- Database management skills