Strategic Account Manager (Commercial Insurance)
Bayzat
- Dubai
- Permanent
- Full-time
- Efficiently manage day-to-day escalations pertaining to (but not limited to) claims, endorsements, pre-approvals
- Communicate effectively with clients based on their preferred style, through careful listening, questioning and critical thinking
- Grievance/complaints management and proactively working with key stakeholders to come up with resolutions
- Consistently support Strategic Account Managers in account retention/renewal cycle
- Ensure TAT adherence across operations team (such as endorsements, claims, pre-approvals, etc.)
- Conduct Bayzat platform and employee benefits training and drive utilization
- Organize and coordinate wellness events for clients
- 5+ years’ experience in a client-servicing or account management role (medical insurance experience is mandatory)
- Strong organization skills and detail – oriented
- Time Management and prioritization is key to the role
- Excellent verbal and written communication
- Excellent problem-solving skills and proactive approach
- Ability to build strong relationships with internal and external stakeholders (mid-level executives)
- Should be empathetic and able to adapt to high stress/pressure environment
- Work alongside & learn from best in class talent
- Flexible working options
- Fantastic work culture