GTB Implementation Manager//Abu Dhabi

• Implement Integration of bank solutions with client systems for strengthening and sustaining long term relationshipsImplementations

• Responsible for coordinating Implementation related registration documentation with the client for GTB cash & trade channel products.

• Lead simple as well as complex implementations (SWIFT, H2H, collections, Liquidity, etc.) for GTB clients.

• Lead/coordinate implementing GTB products at customer site.

• Lead/Coordinate GTB product trainings for GTB clients.

• Ensure that implementation is done within client agreed timelines and are within regulatory policies.

• Update activities on CRM & internal trackers

• Coordinate with GTB vendors as required for implementations.

• Assist e-penetration strategies

• Assist dormancy reduction strategies

• Assist channel payment utilization strategies Cross selling & Commercialization

• Attempt to cross sell GTB products during implementation discussions

• Support launching of channel cash and trade products BAU

• Escalate sensitive/delayed cash & company BAU issues for quicker resolution

• Assist service team on escalated issues to help resolution

• Conduct Call back verification on all GTB product registration forms

• Coordinate signature verification on all GTB product registration forms People

• Complete all mandatory class lead and e-learning on time.

• Complete your mid-year and end-year appraisals on time.

• Very good understanding of Corporate online platforms, cash/trade collection & transaction solutions and general processes

• Good understanding of SWIFT system & H2H protocols & solutions

• General understanding of client documentation signature verification, Call Back and archival processes.

• Very good understanding of SWIFT messaging, H2H client integrations, Remote cheque scanning & printing, Cash Deposit Machines and Microsoft Power Point/excel usage.

• Good presentation, training and communication skills to group audiences.

• Good understanding electronic payment operations and support structure

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