Relationship Officer - Liabilities
First Abu Dhabi Bank View all jobs
- Dubai
- Permanent
- Full-time
- Meet and exceed monthly and annual sales target objectives
- Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele • Do proper analysis of the case and provide all related information of the customer after the field visit is done
- To be familiar with all policies, products and processes to ensure superior client on boarding experience
- To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel
- Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated
- Achieve monthly& annual set KPI objectives • Focus on New To Bank acquisition along with leveraging existing client base
- To leverage on cross sell opportunities to ensure higher revenue per customer
- Maintain Daily Sales Reports on sales performance for review by team leader and manager assets Customers: Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.
- Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
- To ensure no mis selling to customers by offering products/services transparently as per customer requirements • Understand and resolve/escalate customer redresses to ensure timely resolution Learning & Growth: Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team
- To ensure participation in assigned training, Learning & Developemet programmes
- Awareness to competition offerings and offer suggestions to line manager to improve product/ processes 3 Classification : Strictly Confidential \ FAB Strategic Data and Executives Information and Communications
- Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding,Fraud Control,Client Application & KYC Documentation etc
- Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes • Ensure to bring quality and right customers to the franchise .
- Discuss the cases with stake holders and ensure support is provided Specialist Skills required for the Job: Core Skills Technical Skills • Leadership & team management
- Good knowledge of BB products • Service quality & customer handling skills • Good Computer skills; Excel, word, PP • Motivated & Proactive approach • Competitive and ability to work in multi cultural environment
- Ability to develop & strengthen relationship between team & customers
- Good knowledge of BB products, compliance policies & services • NTB Business development abilities 5. Job Context (Specific accountabilities unique for the role which are not covered in Section 4) The day-to-day responsibilities of the proposed role will include, but not limited to:
- Requires good convincing and Negotiating Skills according to the complexity of business.
- Continuous suggestions on Changes and ways of improving FAB Products.
- To build and maintain effective business relationship with all colleagues.
- Identify any cross Selling opportunity for Other Business Divisions of the Bank Education