Parts Service Representative
Al-Futtaim
- United Arab Emirates
- Permanent
- Full-time
- Assist walk-in customers in selecting required parts, suggesting add-ons, and promoting specials to enhance customer experience.
- Utilize parts catalogues (EPC) to accurately identify part numbers and advise customers on replacements and the benefits of genuine parts.
- Ensure smooth processing of quotations, sales orders, returns, warranties, and application of discounts in accordance with established procedures.
- Proactively follow up on back-orders to provide customers with timely updates and ensure on-time delivery.
- Develop, communicate, and enforce effective Parts Department processes to enhance customer satisfaction.
- Collaborate with the FAMCO Field Parts Sales teams and Service workshops to support their quotations and orders.
Bayt