AI Analytics and Contact Center Intelligence Lead - Dicetek LLC - Dubai, UAE

Dicetek View all jobs

  • Dubai
  • Permanent
  • Full-time
  • 1 month ago
AI Analytics and Contact Center Intelligence Lead - Dicetek LLC - Dubai, UAEPosition Overview
AI Analytics and Contact Center Intelligence Lead in Dubai, UAE will drive data intelligence strategy and AI adoption within enterprise contact center environments. This role focuses on performance optimization through speech analytics, sentiment analysis, predictive modeling and real-time operational dashboards, enabling data-driven decision-making across voice and digital customer engagement channels.Job Details
Country: UAE
City: Dubai
Industry: I T and Services
Function: Data Analysis
Salary: 26000-34000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
  • Design and implement speech analytics and sentiment analysis solutions to enhance customer experience insights
  • Develop real-time operational dashboards to monitor contact center performance metrics
  • Build AI models to predict call volumes and workforce demand patterns
  • Optimize call routing strategies using AI-driven insights and analytics frameworks
  • Integrate business intelligence tools such as Power BI and Tableau for advanced reporting and visualization
  • Analyze large datasets to identify performance improvement opportunities
  • Collaborate with operations and technology teams to align analytics outputs with business objectives
  • Ensure data accuracy, governance and reporting standards across analytics platforms
  • Support automation initiatives through AI-powered optimization strategies
Ideal Profile
  • 7+ years of analytics experience within contact center or customer operations environments
  • Strong background in speech analytics, sentiment analysis and predictive modeling
  • Experience building and maintaining real-time dashboards and BI reporting tools
  • Knowledge of AI-driven routing optimization and operational performance metrics
  • Proficiency in Power BI, Tableau or similar analytics platforms
  • Understanding of contact center KPIs including service levels, AHT, abandonment rates and workforce planning
  • Strong analytical, statistical and problem-solving skills
  • Excellent communication and stakeholder management capabilities
Skills Set
  • Contact Center Analytics
  • Speech and Sentiment Analytics
  • Predictive Modeling and AI
  • Operational Dashboards
  • Power BI and Tableau
  • Data Visualization
  • Routing Optimization
  • Performance Analytics
Why Join Us
  • Opportunity to lead AI-driven transformation in contact center operations
  • Work on advanced analytics and machine learning initiatives
  • Exposure to enterprise-scale data intelligence programs
  • Collaborative environment with technology and operations leaders
  • Competitive compensation aligned with UAE technology and analytics market
About the Company
Dicetek LLC is a Dubai-based technology consulting firm specializing in digital transformation, enterprise analytics and intelligent automation solutions. The company supports organizations across the UAE and Middle East in leveraging data intelligence, AI and modern cloud technologies to enhance operational performance and customer engagement.Job Title AI Analytics and Contact Center Intelligence Lead - Dicetek LLC - Dubai, UAE
Job Description AI Analytics and Contact Center Intelligence Lead - Dicetek LLC - Dubai, UAEPosition Overview
AI Analytics and Contact Center Intelligence Lead in Dubai, UAE will drive data intelligence strategy and AI adoption within enterprise contact center environments. This role focuses on performance optimization through speech analytics, sentiment analysis, predictive modeling and real-time operational dashboards, enabling data-driven decision-making across voice and digital customer engagement channels.Job Details
Country: UAE
City: Dubai
Industry: I T and Services
Function: Data Analysis
Salary: 26000-34000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
  • Design and implement speech analytics and sentiment analysis solutions to enhance customer experience insights
  • Develop real-time operational dashboards to monitor contact center performance metrics
  • Build AI models to predict call volumes and workforce demand patterns
  • Optimize call routing strategies using AI-driven insights and analytics frameworks
  • Integrate business intelligence tools such as Power BI and Tableau for advanced reporting and visualization
  • Analyze large datasets to identify performance improvement opportunities
  • Collaborate with operations and technology teams to align analytics outputs with business objectives
  • Ensure data accuracy, governance and reporting standards across analytics platforms
  • Support automation initiatives through AI-powered optimization strategies
Ideal Profile
  • 7+ years of analytics experience within contact center or customer operations environments
  • Strong background in speech analytics, sentiment analysis and predictive modeling
  • Experience building and maintaining real-time dashboards and BI reporting tools
  • Knowledge of AI-driven routing optimization and operational performance metrics
  • Proficiency in Power BI, Tableau or similar analytics platforms
  • Understanding of contact center KPIs including service levels, AHT, abandonment rates and workforce planning
  • Strong analytical, statistical and problem-solving skills
  • Excellent communication and stakeholder management capabilities
Skills Set
  • Contact Center Analytics
  • Speech and Sentiment Analytics
  • Predictive Modeling and AI
  • Operational Dashboards
  • Power BI and Tableau
  • Data Visualization
  • Routing Optimization
  • Performance Analytics
Why Join Us
  • Opportunity to lead AI-driven transformation in contact center operations
  • Work on advanced analytics and machine learning initiatives
  • Exposure to enterprise-scale data intelligence programs
  • Collaborative environment with technology and operations leaders
  • Competitive compensation aligned with UAE technology and analytics market
About the Company
Dicetek LLC is a Dubai-based technology consulting firm specializing in digital transformation, enterprise analytics and intelligent automation solutions. The company supports organizations across the UAE and Middle East in leveraging data intelligence, AI and modern cloud technologies to enhance operational performance and customer engagement.
Post DetailsJob Start Date
Salary from 26000.00
Salary to 34000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Careers in Gulf