Representative - Call Center
- Dubai
- Permanent
- Full-time
- Attending customer’s interactions and efficiently gather related information to fulfill customer needs.
- Professionally handle customer’s interactions and ensure that issues are resolved both promptly and thoroughly.
- Provide high class services and support on Bank’s different products.
- Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
- Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
- Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
- Cross sell and upsell different bank products.
- Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
- Adhere to Call Center scheduling, and maintain high level of adherence.
- Banking Products, Services and Operations Knowledge
- Call Center Policies and Procedures
- Customer Segmentation and Understanding
- Bank Systems Knowledge
- Regulatory and Compliance Knowledge
- Sharia Principles of Islamic Finance
- System Knowledge