Customer Service Representative - Call Center Support Dubai
- Dubai
- DH 5,000-6,500 per month
- Permanent
- Full-time
First Abu Dhabi Bank (FAB) is hiring a Customer Service Representative to deliver high-quality call center support while upholding service excellence, confidentiality, and compliance standards. This role focuses on resolving customer inquiries, promoting products, and ensuring a seamless customer experience in alignment with FAB's values and service goals.Job Details
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-6500 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Nationals only (with valid family book)
Job Type: Full-timeWhat You'll Do
- Handle inbound and outbound calls with professionalism and efficiency, adhering to service quality standards
- Resolve customer complaints within defined authority limits or escalate when necessary
- Provide accurate product and service information to enhance customer experience and satisfaction
- Identify customer needs and recommend FAB products or services accordingly
- Record and update customer interactions, requests, and complaints accurately in the system
- Maintain data confidentiality and comply with internal policies and regulatory guidelines
- Support sales initiatives by generating leads and upselling FAB offerings during customer interactions
- Adapt to flexible shift schedules and provide support during high-demand periods
- Participate in team meetings and tasks assigned by supervisors to support departmental goals
- High school diploma or equivalent qualification
- 0-2 years of experience in banking or call center customer service roles
- Fluent in English and Arabic (verbal and written)
- Excellent phone etiquette, active listening, and problem-solving skills
- Proficient in maintaining accurate documentation and handling confidential data
- Must hold a valid UAE National family book (mandatory)
Be part of the UAE's #1 bank where innovation meets service excellence. At FAB, you'll contribute to an impactful customer-first culture while developing your skills in a dynamic financial environment.About the Company
First Abu Dhabi Bank (FAB) is the Middle East's leading financial institution, delivering innovative banking solutions, world-class service, and a commitment to excellence that drives growth and success for clients and employees alike.Job Title Customer Service Representative - Call Center Support Dubai
Job Description Customer Service Representative - Call Center Support DubaiPosition Overview
First Abu Dhabi Bank (FAB) is hiring a Customer Service Representative to deliver high-quality call center support while upholding service excellence, confidentiality, and compliance standards. This role focuses on resolving customer inquiries, promoting products, and ensuring a seamless customer experience in alignment with FAB's values and service goals.Job Details
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-6500 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Nationals only (with valid family book)
Job Type: Full-timeWhat You'll Do
- Handle inbound and outbound calls with professionalism and efficiency, adhering to service quality standards
- Resolve customer complaints within defined authority limits or escalate when necessary
- Provide accurate product and service information to enhance customer experience and satisfaction
- Identify customer needs and recommend FAB products or services accordingly
- Record and update customer interactions, requests, and complaints accurately in the system
- Maintain data confidentiality and comply with internal policies and regulatory guidelines
- Support sales initiatives by generating leads and upselling FAB offerings during customer interactions
- Adapt to flexible shift schedules and provide support during high-demand periods
- Participate in team meetings and tasks assigned by supervisors to support departmental goals
- High school diploma or equivalent qualification
- 0-2 years of experience in banking or call center customer service roles
- Fluent in English and Arabic (verbal and written)
- Excellent phone etiquette, active listening, and problem-solving skills
- Proficient in maintaining accurate documentation and handling confidential data
- Must hold a valid UAE National family book (mandatory)
Be part of the UAE's #1 bank where innovation meets service excellence. At FAB, you'll contribute to an impactful customer-first culture while developing your skills in a dynamic financial environment.About the Company
First Abu Dhabi Bank (FAB) is the Middle East's leading financial institution, delivering innovative banking solutions, world-class service, and a commitment to excellence that drives growth and success for clients and employees alike.
Post DetailsJob Start Date 1970-01-01
Salary from 5000.00
Salary to 6500.00
Number of Vacancies 1
Location -Location City Abu DhabiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
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