Head Of Quality & Process Management Section - Emirati

TalentsTide View all jobs

  • Dubai
  • Permanent
  • Full-time
  • 5 days ago
A leading government entity is seeking to hire a Quality & Process Management Section Manager to lead quality initiatives, enhance operational processes, and ensure adherence to institutional excellence standards across the organization.Role PurposeTo develop and manage quality and process improvement activities, ensuring that all organizational units comply with quality and excellence standards, while overseeing operational plans, policies, and related initiatives within the institutional framework.Key ResponsibilitiesQuality Management & Governance
  • Develop and implement quality management frameworks, policies, and procedures
  • Ensure compliance with institutional excellence and quality standards
  • Monitor adherence across all organizational units
Process Improvement & Optimization
  • Lead initiatives to improve and optimize organizational processes
  • Develop methodologies for process standardization and continuous improvement
  • Design and maintain process manuals and service procedures
Performance Monitoring & Reporting
  • Oversee the annual operational plan, including KPIs, projects, and budgets
  • Monitor departmental performance and provide regular progress reports
  • Identify gaps and implement corrective action plans
Audits, Compliance & Risk
  • Oversee internal quality audits across departments
  • Review gap analysis reports and ensure implementation of improvement actions
  • Monitor and assess quality-related risks and develop mitigation plans
Quality Programs & Certifications
  • Manage quality programs and certification requirements in coordination with stakeholders
  • Maintain and update a database for certifications, awards, and compliance requirements

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