Technical Service Representative - Chartek / PC

AkzoNobel View all jobs

  • Dubai
  • Permanent
  • Full-time
  • 10 days ago
About AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.For more information please visit© 2024 Akzo Nobel N.V. All rights reserved.Job PurposeThe Technical Service Representative will contribute to the execution and profitability targets established by the MPY Business within the Europe, Middle East and Africa region. He/She will be required to be proactive and professional in delivering high quality technical support and training to internal and external customers.Key Accountabilities
  • Deliver training to customers on the use and application of the company products, equipment and documentation both on-site at the customer's location and in AkzoNobel customer training facilities across the EMEA region.
  • Conduct demonstrations of products and transfer the knowledge on AkzoNobel processes as well as on technical problem solving to both internal and external customers.
  • Perform product testing for internal & external customers.
  • Perform technical audits at designated customers across the EMEA region.
  • Proactively prevent and solve problems of a technical nature occurring at existing customers across the EMEA region.
  • Conduct and/or assist in the testing process as well as in the implementation of new products and technologies.
  • Synchronize with the sales department in handling complex technical issues and in educating customers on solutions.
  • Help to support product development with prototype selection advice and test market execution. Maintain allocated technical company equipment in a safe and proper manner.
  • Assist commercial department in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects across the region.
  • Promote the positive company image and develop long-term relationships with customers.
Experience
  • 10+ years of technical and application experience in the paints and coatings industry
  • Minimum NACE Level 2 certification (or equivalent) required
  • High school education required
  • Hands-on paint product application experience
  • Experience and knowledge in the operation of Epoxy PFP spray equipment
  • Excellent interpersonal and written communication skills
  • Strong analytical and problem-solving skills
  • Ability to interface with customers and all levels within the organizational structure
  • Willingness to travel internationally and domestically to support EMEA business
  • Proficient with laptop use; competent in Outlook and other Microsoft Office applications
  • Sufficient computer literacy to use AkzoNobel in-house systems
  • Fluency in English required; additional local languages are an advantage
  • Valid driving license required
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.Requisition ID: 49239

AkzoNobel