Technical Support Specialist - Windows

Intertec Softwares

  • Dubai
  • Permanent
  • Full-time
  • 2 months ago
JOB PURPOSE:To provide expert technical support, administration, and optimization for enterprise IT infrastructure, encompassing Windows systems, virtualization, networking, automation, and security, while ensuring seamless operations and alignment with organizational objectives.CERTIFICATIONS:Professional Certification in Server domain (MCSE/MCSA)Microsoft Azure Associate.VMware Certified Professional (VCP)ITIL (Minimum Foundation Level).Excellent understanding of IT Service Management and underlying ProcessesRESPONSIBILITIES (INCLUDES ALL TASKS):
  • Manage and maintain Windows servers and services, including Active Directory (AD), Exchange, and Windows Performance Management.
  • Solid understanding and experience of Mail flow in an enterprise environment.
  • Troubleshoot and optimize IIS web servers for high availability and performance.
  • Administer and optimize Mobile Device Management using VMware Airwatch, Microsoft Intune and related technologies.
  • Apply solid networking concepts for configuration, monitoring, and troubleshooting of IT infrastructure.
  • Enforce strong security practices and standards across all systems.
  • Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine and SCCM to enhance operational efficiency.
  • Develop and execute Power Shell or similar scripts for process automation and task scheduling.
  • Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.
  • Administer enterprise backup solutions using Commvault and Veeam, ensuring data integrity and disaster recovery readiness.
  • Monitor and optimize system performance, diagnosing and resolving technical issues proactively.
  • Conduct root cause analysis and implement long-term solutions.
  • Collaborate with cross-functional teams to design and implement infrastructure solutions.
  • Knowledge on Microsoft SQL Server
  • Excellent communication skills and customer service ethos.
TECHNICAL SKILLS /COMPETENCIES:MANDATORYWindows Server ManagementSCCM/Patch Server ManagementActive DirectoryMicrosoft ExchangeOffice 365 ManagementAutomation through BMC True sight Server Automation and Manage EngineVM ManagementBackup ManagementSOFT SKILLS:MANDATORYExcellent communication.Problem Solving.Interpersonal Skills.Planning and organization.Flexibility & dedication toward the work.Conflict ResolutionCritical Thinking

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