Parts Sales & Service Representative | Al-Futtaim Automotive | FAMCO Qatar

Al-Futtaim View all jobs

  • Dubai
  • Permanent
  • Full-time
  • 29 days ago
Overview of the Role:As a Spare Parts Sales Representative, you'll be at the forefront of our customer service efforts. Your primary responsibility will be assisting walk-in customers in selecting the right parts and accessories for their needs. You'll also play a crucial role in ensuring customer satisfaction by providing expert advice on product selection and promoting the full range of brands we represent.What You Will Do:
  • Assist walk-in customers in selecting required parts, suggesting add-ons, and promoting specials to enhance customer experience.
  • Utilize parts catalogues (EPC) to accurately identify part numbers and advise customers on replacements and the benefits of genuine parts.
  • Ensure smooth processing of quotations, sales orders, returns, warranties, and application of discounts in accordance with established procedures.
  • Proactively follow up on back-orders to provide customers with timely updates and ensure on-time delivery.
  • Develop, communicate, and enforce effective Parts Department processes to enhance customer satisfaction.
  • Collaborate with the FAMCO Field Parts Sales teams and Service workshops to support their quotations and orders.

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