Strategic Account Manager Free Zone and Ports - DP World - Dubai, UAE

• Develop and maintain strategic relationships with customers within assigned industry segments
• Conduct regular structured meetings to understand client business models, challenges and expansion opportunities
• Collaborate with internal port, free zone and operations teams to resolve customer issues and enhance service satisfaction
• Identify new business growth opportunities and coordinate with DP World group entities to secure additional services on the group platform
• Provide market intelligence and industry insights to business intelligence teams to support strategic decision making
• Ensure full coverage of assigned segment with consistent CRM documentation of meetings, issues and resolutions
• Design and implement development plans aligned with departmental and organizational strategies
• Support customers in identifying suppliers, buyers and collaboration platforms within the zone
• Facilitate forums and discussions to escalate industry challenges and support value-driven management decisions
• Maintain comprehensive knowledge of port and zone processes to provide informed guidance to clients
• Follow up on potential growth accounts and convert opportunities into secured business

• Bachelor's degree in Business Administration, Logistics or related discipline
• Experience in strategic account management, free zone operations or logistics services within Dubai, UAE
• Strong understanding of port operations, trade regulations and supply chain services
• Proven ability to build and sustain long-term client relationships
• Strong analytical and market research capabilities
• Excellent communication and stakeholder coordination skills

• Strategic account management
• Client relationship development
• Market intelligence and industry analysis
• CRM and performance tracking
• Business development and opportunity identification
• Cross-functional collaboration
• Negotiation and problem resolution

• Drive commercial growth within one of Dubai's leading trade and free zone ecosystems
• Work with multinational clients across diverse industry sectors
• Contribute to shaping supply chain and logistics expansion strategies
• Collaborative and performance-oriented corporate culture
• Competitive compensation aligned with strategic commercial roles

• Develop and maintain strategic relationships with customers within assigned industry segments
• Conduct regular structured meetings to understand client business models, challenges and expansion opportunities
• Collaborate with internal port, free zone and operations teams to resolve customer issues and enhance service satisfaction
• Identify new business growth opportunities and coordinate with DP World group entities to secure additional services on the group platform
• Provide market intelligence and industry insights to business intelligence teams to support strategic decision making
• Ensure full coverage of assigned segment with consistent CRM documentation of meetings, issues and resolutions
• Design and implement development plans aligned with departmental and organizational strategies
• Support customers in identifying suppliers, buyers and collaboration platforms within the zone
• Facilitate forums and discussions to escalate industry challenges and support value-driven management decisions
• Maintain comprehensive knowledge of port and zone processes to provide informed guidance to clients
• Follow up on potential growth accounts and convert opportunities into secured business

• Bachelor's degree in Business Administration, Logistics or related discipline
• Experience in strategic account management, free zone operations or logistics services within Dubai, UAE
• Strong understanding of port operations, trade regulations and supply chain services
• Proven ability to build and sustain long-term client relationships
• Strong analytical and market research capabilities
• Excellent communication and stakeholder coordination skills

• Strategic account management
• Client relationship development
• Market intelligence and industry analysis
• CRM and performance tracking
• Business development and opportunity identification
• Cross-functional collaboration
• Negotiation and problem resolution

• Drive commercial growth within one of Dubai's leading trade and free zone ecosystems
• Work with multinational clients across diverse industry sectors
• Contribute to shaping supply chain and logistics expansion strategies
• Collaborative and performance-oriented corporate culture
• Competitive compensation aligned with strategic commercial roles

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