Quality Engineer Manager - Global Data Center Segment
Eaton View all jobs
- Dubai
- Permanent
- Full-time
- Define and own the global post-order quality strategy for the Global Data Center Segment, aligned with segment priorities, customer expectations, and Eaton enterprise standards.
- Establish and maintain a single global quality framework covering assurance, testing, process compliance, and continuous improvement across regions.
- Partner with the Post Order Director, Services, Engineering, PMO, OPEX, and regional execution leaders to embed quality expectations into operating models and execution rhythms.
- Lead global assurance and testing methodologies to validate that post-order deliverables, services, and execution outcomes meet defined quality, safety, and reliability standards.
- Ensure quality gates, reviews, and acceptance criteria are consistently applied across complex, multi-region data center programs.
- Drive root-cause analysis and corrective actions for systemic quality issues, partnering cross-functionally to prevent recurrence.
- Own global process quality for post-order execution, ensuring that standardized processes are clearly defined, documented, deployed, and adhered to.
- Work closely with the Quality Analyst – Process and OPEX partners to identify gaps, simplify workflows, and eliminate variation that negatively impacts customer outcomes.
- Support the evolution of global processes as services scale, new offers are introduced, or customer requirements change.
- Define and monitor global quality KPIs, dashboards, and review cadences that provide transparency into performance, risk, and trends.
- Lead continuous improvement initiatives focused on reducing defects, rework, cycle time, and execution risk while improving customer satisfaction.
- Escalate critical quality risks with clear data, options, and recommendations to senior leadership.
- Lead, coach, and develop a small but highly impactful global quality team, including the Quality Analyst – Assurance & Testing and Quality Analyst – Process.
- Build quality capability across the broader Post Order organization by influencing leaders and teams beyond direct reporting lines.
- Foster a culture where quality, safety, and accountability are core expectations—not trade-offs for speed
- Bachelor’s degree in engineering, Quality, Operations, or a related technical discipline from an accredited institution.
- Minimum of 15 years of experience in quality management, operational excellence, or execution leadership within complex, global, engineered-to-order or services-led environments.
- Experience supporting data center, critical power, or infrastructure services.
- Formal quality or continuous improvement certifications (e.g., Lean, Six Sigma, ISO‑related frameworks).
- Experience working in or leading teams based in the Middle East or other global hubs.
- Experience driving standard work and continuous improvement across regions (process discipline + pragmatism).
- Competitive compensation and benefits, aligned with your experience and impact.
- Opportunity to work on challenging, high‑impact projects within a dynamic and collaborative team environment.
- Your aspirations matter – Eaton actively supports internal mobility and promotes from within whenever possible.
- Your growth matters – We invest in long‑term development through continuous learning, upskilling, and global programs via Eaton University.
- Your contributions matter – Reliability, safety, efficiency, and sustainability are at the heart of what we do, driving meaningful impact on people’s lives and the environment.
- Your wellbeing matters – Health, safety, and wellness are a priority. At Eaton, wellbeing goes beyond programs, empowering employees with the tools and environment to thrive.