Job Title: Collection AgentLocation: Abu Dhabi or DubaiPrevious Experience: 1 to 2 years of relevant experience in field collection in any financial industry,banking industry is preferable.Experience/Background : Collections experience highly recommended, if not then at least customer service or sales in tele calling center.Education: A university degree.Language: Fluent Arabic and EnglishSpecialist Skills / Technical Knowledge Required for this role: Knowledge of the banking industry and their products and servicesJob Responsibility:Prepare a plan to call the customers in coordination withthe collection team leader Check the customers who do not pay their due payments. Review the customers list and make priorities for calling.them based on the team leader instructions. Review the customer’s account and information andprepare notes or questions if available. Call the customers based on priorities and instructions. Contact the customer through other channels of remote.communications by processing requests and making.outbound calls to customers if necessary Negotiate with the customer and inform him by the dueamounts, deadline of payment and the way of payment Negotiate agreements and settlements within establishedguidelines Update customer information, tracks and documents intocustomer interface system after each call Record the results of the call regarding the payments ordeferring it Compare the percentage of performed calls with theplanned ones. Discuss the main issues with the team leader. Ensure a conducive environment for the dissemination.and exchange of information within the team and betweenthe team and units Provide feedback to the team leader and the collection.manager with the information on customers if required.
