Head of Service Delivery - Al Futtaim Technologies - Dubai, UAE
AlFuttaim
- Dubai
- Permanent
- Full-time
Head of Service Delivery jobs in Dubai UAE at Al Futtaim Technologies offer a strategic leadership opportunity within ICT managed services, digital transformation, and operational excellence. This executive role drives end-to-end service delivery across Annual Maintenance Contracts and Managed Services, integrating Network Operations Center capabilities, AI-driven automation, cloud platforms, cyber security, and home automation managed services. The position focuses on scalable digital service models, client satisfaction, profitability, and long-term technology growth in the UAE enterprise market.Job Details
Country: UAE
City: Dubai
Industry: I T and Services
Function: MIS Management (CIO/CTO/VP)
Salary: 40000-55000 AED per month
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
- Lead the complete service delivery lifecycle from transition to execution across ICT, SSLV, Connected Facilities, CX, Business Apps, and Cyber Security.
- Develop and implement service delivery strategies aligned with corporate objectives and digital transformation roadmap.
- Ensure 95% on-time, within-budget, and scope-compliant service execution across all managed services.
- Drive transformation through centralized Network Operations Center integration and AI-based automation.
- Reduce manual ticket handling through automation and predictive maintenance technologies.
- Establish and scale managed services for the Home Automation market, ensuring profitability and ecosystem partnerships.
- Migrate service infrastructure to scalable cloud platforms and digital ecosystems.
- Introduce innovative service models including outcome-based contracts and data-driven service analytics.
- Maintain strong client relationships and ensure high service satisfaction levels.
- Lead, mentor, and optimize performance of service managers and engineering teams.
- Bachelor's degree in Engineering, Information Technology, or related discipline; Master's preferred.
- Extensive senior-level experience in service delivery, managed services, or ICT operations leadership.
- Strong background in digital transformation, NOC operations, cloud migration, and AI-enabled service automation.
- Proven track record of scaling managed services portfolios with strong profitability margins.
- Experience leading cross-functional technology teams in complex, multi-service environments.
- Strong financial acumen and ability to align service operations with commercial objectives.
- Service delivery strategy and operational excellence
- Managed services lifecycle management
- Digital transformation leadership
- AI automation and predictive analytics
- Cloud migration and scalable platforms
- Network Operations Center integration
- SLA governance and compliance
- Strategic stakeholder management
- Financial modeling and profitability analysis
- Team leadership and performance optimization
- Leadership role within a leading UAE technology and enterprise solutions provider.
- Opportunity to drive large-scale digital transformation initiatives.
- Competitive executive salary and performance incentives.
- Exposure to advanced technologies including AI, cloud, cyber security, and smart infrastructure.
- Strong career progression within Al Futtaim Group.
Al Futtaim Technologies is part of Al Futtaim Group, one of the UAE's most diversified and progressive business groups operating across automotive, financial services, real estate, retail, healthcare, and technology sectors. With a strong focus on innovation, operational excellence, and customer-centric solutions, Al Futtaim Technologies delivers advanced ICT, managed services, and digital transformation solutions across the region.Job Title Head of Service Delivery - Al Futtaim Technologies - Dubai, UAE
Job Description Head of Service Delivery - Al Futtaim Technologies - Dubai, UAEPosition Overview
Head of Service Delivery jobs in Dubai UAE at Al Futtaim Technologies offer a strategic leadership opportunity within ICT managed services, digital transformation, and operational excellence. This executive role drives end-to-end service delivery across Annual Maintenance Contracts and Managed Services, integrating Network Operations Center capabilities, AI-driven automation, cloud platforms, cyber security, and home automation managed services. The position focuses on scalable digital service models, client satisfaction, profitability, and long-term technology growth in the UAE enterprise market.Job Details
Country: UAE
City: Dubai
Industry: I T and Services
Function: MIS Management (CIO/CTO/VP)
Salary: 40000-55000 AED per month
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
- Lead the complete service delivery lifecycle from transition to execution across ICT, SSLV, Connected Facilities, CX, Business Apps, and Cyber Security.
- Develop and implement service delivery strategies aligned with corporate objectives and digital transformation roadmap.
- Ensure 95% on-time, within-budget, and scope-compliant service execution across all managed services.
- Drive transformation through centralized Network Operations Center integration and AI-based automation.
- Reduce manual ticket handling through automation and predictive maintenance technologies.
- Establish and scale managed services for the Home Automation market, ensuring profitability and ecosystem partnerships.
- Migrate service infrastructure to scalable cloud platforms and digital ecosystems.
- Introduce innovative service models including outcome-based contracts and data-driven service analytics.
- Maintain strong client relationships and ensure high service satisfaction levels.
- Lead, mentor, and optimize performance of service managers and engineering teams.
- Bachelor's degree in Engineering, Information Technology, or related discipline; Master's preferred.
- Extensive senior-level experience in service delivery, managed services, or ICT operations leadership.
- Strong background in digital transformation, NOC operations, cloud migration, and AI-enabled service automation.
- Proven track record of scaling managed services portfolios with strong profitability margins.
- Experience leading cross-functional technology teams in complex, multi-service environments.
- Strong financial acumen and ability to align service operations with commercial objectives.
- Service delivery strategy and operational excellence
- Managed services lifecycle management
- Digital transformation leadership
- AI automation and predictive analytics
- Cloud migration and scalable platforms
- Network Operations Center integration
- SLA governance and compliance
- Strategic stakeholder management
- Financial modeling and profitability analysis
- Team leadership and performance optimization
- Leadership role within a leading UAE technology and enterprise solutions provider.
- Opportunity to drive large-scale digital transformation initiatives.
- Competitive executive salary and performance incentives.
- Exposure to advanced technologies including AI, cloud, cyber security, and smart infrastructure.
- Strong career progression within Al Futtaim Group.
Al Futtaim Technologies is part of Al Futtaim Group, one of the UAE's most diversified and progressive business groups operating across automotive, financial services, real estate, retail, healthcare, and technology sectors. With a strong focus on innovation, operational excellence, and customer-centric solutions, Al Futtaim Technologies delivers advanced ICT, managed services, and digital transformation solutions across the region.
Post DetailsJob Start Date
Salary from 40000.00
Salary to 55000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf