Job Category: MashreqBankJob Description:Key Result AreasPre-screening and Conducting system checks on applications to ensure alignment to process and policy requirementsRobust MIS and Tracking of all applications & supporting NSM in delivery of MI, critical for internal sales monitoringSupport sales team in Fulfillment of Pay orders and clearance letters at Other BanksChub management - Safe custody of documents submitted by respective sales officers/AdvisorsCo-ordinate with sales teams and prepare mandatory reports on deferrals, buyouts, mystery shopping or any other ad hoc reports whenever requiredMonitor & follow up with sales staff on CRM leads & ONRTo co-ordinate with the sales teams on pending issues related to complaints, mis selling or fraudSupport in reducing error rate in submissions to increase efficiency as per the lean principlesTo promptly manage issues highlighted by sales team related to customers, to avoid complaintsHandling all office equipment for required maintenance supportFollow up with Sales staff on mandatory trainingsFacilitate system accesses for new joiners and access management/asset take over and reconciliation for staff exitsWorking within policies and procedural parameters as per Audit requirements * Working in coordination with the Admin/HR/Operations teamKnowledge, Skills and ExperienceGraduate with 3-year work experience in a financial institution within Sales managementExcellent Stakeholder/People management skills.Expert knowledge on different Sales Management Techniques.Fair knowledge on credit compliance and risk management.Knowledge of Sales Operation Procedures and Policies.Communication, interpersonal & negotiation skills required; Adept computer skills. * Adaptable and versatile.
