Guest Experience Specialist Front Office Hotel Operations - Marriott International - Dubai UAE

• Welcome guests and provide professional assistance throughout their stay at the hotel.
• Support check-in and check-out activities while ensuring accurate guest information and service coordination.
• Respond to guest inquiries and provide recommendations about hotel facilities and local attractions.
• Handle guest service requests and coordinate with housekeeping, engineering, and other departments.
• Prepare operational reports and update guest service records when required.
• Ensure all guest interactions meet Sheraton hospitality standards.
• Maintain professional communication and service etiquette when assisting guests.
• Follow hotel policies related to safety, confidentiality, and service quality.
• Maintain a professional appearance and contribute to a positive guest experience environment.
• Assist with operational tasks and support hotel teams during busy service periods.

• High school diploma or equivalent qualification preferred.
• Previous experience in hotel guest services, front desk, or hospitality operations is an advantage.
• Strong communication and interpersonal skills.
• Ability to manage multiple guest requests in a fast-paced hospitality setting.
• Professional attitude and strong service orientation.
• Ability to work effectively as part of a hospitality team.

• Guest relations and concierge services
• Front office and hotel operations support
• Customer service communication
• Guest request coordination
• Hospitality service standards
• Problem solving and service recovery
• Team collaboration in hotel operations
• Professional communication skills

• Work with one of the world's leading hospitality companies.
• Gain experience in Dubai's international tourism and hotel industry.
• Be part of a diverse global hospitality team.
• Access long-term career growth opportunities within Marriott International's hotel network.

• Welcome guests and provide professional assistance throughout their stay at the hotel.
• Support check-in and check-out activities while ensuring accurate guest information and service coordination.
• Respond to guest inquiries and provide recommendations about hotel facilities and local attractions.
• Handle guest service requests and coordinate with housekeeping, engineering, and other departments.
• Prepare operational reports and update guest service records when required.
• Ensure all guest interactions meet Sheraton hospitality standards.
• Maintain professional communication and service etiquette when assisting guests.
• Follow hotel policies related to safety, confidentiality, and service quality.
• Maintain a professional appearance and contribute to a positive guest experience environment.
• Assist with operational tasks and support hotel teams during busy service periods.

• High school diploma or equivalent qualification preferred.
• Previous experience in hotel guest services, front desk, or hospitality operations is an advantage.
• Strong communication and interpersonal skills.
• Ability to manage multiple guest requests in a fast-paced hospitality setting.
• Professional attitude and strong service orientation.
• Ability to work effectively as part of a hospitality team.

• Guest relations and concierge services
• Front office and hotel operations support
• Customer service communication
• Guest request coordination
• Hospitality service standards
• Problem solving and service recovery
• Team collaboration in hotel operations
• Professional communication skills

• Work with one of the world's leading hospitality companies.
• Gain experience in Dubai's international tourism and hotel industry.
• Be part of a diverse global hospitality team.
• Access long-term career growth opportunities within Marriott International's hotel network.

Careers in Gulf