Front Desk Guest Experience Specialist - Four Points by Sheraton Bur Dubai - Dubai, UAE

• Welcome guests on arrival and manage check-in and check-out procedures efficiently
• Respond to guest inquiries and provide helpful information about hotel services and nearby attractions in Dubai
• Support guests throughout their stay by assisting with requests, reservations, and service coordination
• Prepare operational reports and maintain accurate records related to guest services
• Coordinate with housekeeping, concierge, and maintenance teams to ensure guest needs are fulfilled promptly
• Maintain a professional lobby presence and ensure the front desk area reflects hospitality service standards
• Assist in resolving guest concerns and ensure positive experiences during arrival, stay, and departure

• High school diploma or equivalent qualification required
• Previous experience in hotel front desk, guest relations, or hospitality operations preferred
• Strong communication and interpersonal skills with a guest-oriented approach
• Ability to remain professional and attentive in a fast-paced hotel environment
• Comfortable standing for extended periods and assisting with operational duties when required
• Willingness to work flexible shifts including evenings, weekends, and holidays

• Front office and guest relations operations
• Customer service and hospitality communication
• Problem solving and service recovery
• Team coordination within hotel departments
• Time management and operational attention to detail

• Opportunity to work in an international Marriott hospitality brand in Dubai
• Professional exposure to global hotel service standards and guest relations practices
• Supportive workplace culture focused on teamwork and service excellence
• Career development opportunities within Marriott's global hotel portfolio
• Experience working in Dubai's vibrant hospitality and tourism industry

• Welcome guests on arrival and manage check-in and check-out procedures efficiently
• Respond to guest inquiries and provide helpful information about hotel services and nearby attractions in Dubai
• Support guests throughout their stay by assisting with requests, reservations, and service coordination
• Prepare operational reports and maintain accurate records related to guest services
• Coordinate with housekeeping, concierge, and maintenance teams to ensure guest needs are fulfilled promptly
• Maintain a professional lobby presence and ensure the front desk area reflects hospitality service standards
• Assist in resolving guest concerns and ensure positive experiences during arrival, stay, and departure

• High school diploma or equivalent qualification required
• Previous experience in hotel front desk, guest relations, or hospitality operations preferred
• Strong communication and interpersonal skills with a guest-oriented approach
• Ability to remain professional and attentive in a fast-paced hotel environment
• Comfortable standing for extended periods and assisting with operational duties when required
• Willingness to work flexible shifts including evenings, weekends, and holidays

• Front office and guest relations operations
• Customer service and hospitality communication
• Problem solving and service recovery
• Team coordination within hotel departments
• Time management and operational attention to detail

• Opportunity to work in an international Marriott hospitality brand in Dubai
• Professional exposure to global hotel service standards and guest relations practices
• Supportive workplace culture focused on teamwork and service excellence
• Career development opportunities within Marriott's global hotel portfolio
• Experience working in Dubai's vibrant hospitality and tourism industry

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