Senior Customer Service Representative Client Relationship and Account Support - Al Futtaim Group Real Estate - Dubai, UAE

• Serve as the primary point of contact for assigned corporate clients and manage all service related queries
• Track and handle customer requests and service issues within agreed service level agreements
• Build long term relationships with clients to strengthen loyalty and improve retention
• Coordinate quarterly account management meetings between customers and key account managers
• Work with internal teams to ensure required documentation is available for processing new, pre lease, or fleet related orders
• Coordinate with logistics, contract origination, and account management teams to ensure timely service delivery
• Monitor vehicle maintenance and registration renewal processes while communicating timelines to clients
• Handle initial customer complaints and resolve issues before escalation
• Track agreement renewal dates and coordinate renewal discussions with clients and account managers
• Schedule vehicle offhire processes and update system records based on customer confirmations
• Close agreements in internal systems following vehicle return and final service completion
• Monitor and record any fines, tolls, or damage charges for accurate final invoicing
• Communicate customer feedback and service insights to management to support process improvement
• Support customer experience initiatives that enhance service quality and operational efficiency
• Stay updated on best practices in customer relationship management and service operations

• Bachelor's degree in Business Administration, Management, or related discipline
• Minimum one year of experience in customer service, relationship management, or sales coordination roles
• Strong understanding of client relationship management and customer service processes
• Excellent communication and interpersonal skills
• Ability to organize and track multiple client interactions and service requests
• Strong problem solving and conflict resolution skills
• Ability to manage priorities and multiple accounts in a fast paced environment
• Good coordination skills for working with multiple internal departments

• Opportunity to work with a leading real estate developer managing large scale property portfolios
• Exposure to corporate client relationship management and service operations
• Career development opportunities within Al Futtaim Group Real Estate
• Collaborative working environment focused on customer experience and service excellence
• Opportunity to contribute to process improvements and customer satisfaction initiatives

• Serve as the primary point of contact for assigned corporate clients and manage all service related queries
• Track and handle customer requests and service issues within agreed service level agreements
• Build long term relationships with clients to strengthen loyalty and improve retention
• Coordinate quarterly account management meetings between customers and key account managers
• Work with internal teams to ensure required documentation is available for processing new, pre lease, or fleet related orders
• Coordinate with logistics, contract origination, and account management teams to ensure timely service delivery
• Monitor vehicle maintenance and registration renewal processes while communicating timelines to clients
• Handle initial customer complaints and resolve issues before escalation
• Track agreement renewal dates and coordinate renewal discussions with clients and account managers
• Schedule vehicle offhire processes and update system records based on customer confirmations
• Close agreements in internal systems following vehicle return and final service completion
• Monitor and record any fines, tolls, or damage charges for accurate final invoicing
• Communicate customer feedback and service insights to management to support process improvement
• Support customer experience initiatives that enhance service quality and operational efficiency
• Stay updated on best practices in customer relationship management and service operations

• Bachelor's degree in Business Administration, Management, or related discipline
• Minimum one year of experience in customer service, relationship management, or sales coordination roles
• Strong understanding of client relationship management and customer service processes
• Excellent communication and interpersonal skills
• Ability to organize and track multiple client interactions and service requests
• Strong problem solving and conflict resolution skills
• Ability to manage priorities and multiple accounts in a fast paced environment
• Good coordination skills for working with multiple internal departments

• Opportunity to work with a leading real estate developer managing large scale property portfolios
• Exposure to corporate client relationship management and service operations
• Career development opportunities within Al Futtaim Group Real Estate
• Collaborative working environment focused on customer experience and service excellence
• Opportunity to contribute to process improvements and customer satisfaction initiatives

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