Front Office Operations Supervisor - Movenpick Dubai Creek Accor - Dubai, UAE

• Oversee daily front office operations including check-in, check-out, and guest services
• Maintain high service standards to enhance overall guest satisfaction
• Coordinate closely with housekeeping, engineering, and food and beverage departments to resolve guest concerns
• Supervise and train front office team members to improve performance and service delivery
• Monitor guest feedback and operational metrics to identify improvement opportunities
• Handle VIP arrivals and special requests with attention to detail
• Manage room allocations and group arrivals for seamless operations
• Prepare and review daily operational reports
• Implement and maintain front office standard operating procedures
• Support budgeting initiatives and promote upselling opportunities
• Ensure compliance with safety, security, and emergency response procedures

• Minimum two years of experience in a supervisory role within hospitality
• Diploma or degree in Hospitality Management preferred
• Strong verbal and written English communication skills
• Leadership skills with ability to motivate and develop teams
• Proficiency in Opera or similar property management systems
• Solid understanding of hotel front office best practices
• Excellent time management and organizational skills
• Strong problem-solving abilities and decision-making skills
• Guest-focused approach with commitment to service excellence
• Flexibility to work shifts including weekends and holidays

• Front office leadership
• Guest satisfaction management
• Team training and supervision
• Opera PMS proficiency
• Operational reporting
• Revenue awareness and upselling

• Opportunity to lead operations in a reputable Dubai hotel
• Career progression within a global hospitality group
• Professional development and cross-brand mobility opportunities
• Inclusive and supportive workplace culture
• Competitive compensation within the hospitality sector

• Oversee daily front office operations including check-in, check-out, and guest services
• Maintain high service standards to enhance overall guest satisfaction
• Coordinate closely with housekeeping, engineering, and food and beverage departments to resolve guest concerns
• Supervise and train front office team members to improve performance and service delivery
• Monitor guest feedback and operational metrics to identify improvement opportunities
• Handle VIP arrivals and special requests with attention to detail
• Manage room allocations and group arrivals for seamless operations
• Prepare and review daily operational reports
• Implement and maintain front office standard operating procedures
• Support budgeting initiatives and promote upselling opportunities
• Ensure compliance with safety, security, and emergency response procedures

• Minimum two years of experience in a supervisory role within hospitality
• Diploma or degree in Hospitality Management preferred
• Strong verbal and written English communication skills
• Leadership skills with ability to motivate and develop teams
• Proficiency in Opera or similar property management systems
• Solid understanding of hotel front office best practices
• Excellent time management and organizational skills
• Strong problem-solving abilities and decision-making skills
• Guest-focused approach with commitment to service excellence
• Flexibility to work shifts including weekends and holidays

• Front office leadership
• Guest satisfaction management
• Team training and supervision
• Opera PMS proficiency
• Operational reporting
• Revenue awareness and upselling

• Opportunity to lead operations in a reputable Dubai hotel
• Career progression within a global hospitality group
• Professional development and cross-brand mobility opportunities
• Inclusive and supportive workplace culture
• Competitive compensation within the hospitality sector

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