Front Office Supervisor - Novotel and Adagio Premium Accor - Dubai, UAE
Accor View all jobs
- Dubai
- DH 7,000-9,000 per month
- Permanent
- Full-time
Front Office Supervisor - Novotel and Adagio Premium Accor - Dubai, UAE is a leadership role in hotel front office operations focused on delivering exceptional guest service and managing daily reception activities. This Dubai hospitality job is ideal for experienced front desk professionals seeking supervisory responsibility within an international hotel brand.Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hotel-Lodging Management
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
- Supervise Guest Service Agents and ensure compliance with hotel policies and service standards
- Oversee check-in, check-out, guest inquiries, and account settlements with attention to personalized service
- Maintain professional conduct and service excellence within the front office team
- Manage staffing schedules, overtime, leave records, and shift coordination
- Report operational concerns and guest-related issues to management promptly
- Conduct departmental training and cross-training to enhance team performance
- Promote hotel facilities and identify upselling opportunities to increase revenue
- Ensure clear communication between shifts and departments for seamless operations
- Handle guest complaints efficiently and provide timely resolutions
- Implement and monitor front office systems and procedures for operational efficiency
- Proven experience in front office or customer service within the hospitality industry
- Strong leadership and team supervision skills
- Proficiency in Opera or similar property management systems
- Service-oriented mindset with commitment to guest satisfaction
- Excellent communication and interpersonal abilities
- Strong problem-solving and organizational skills
- Ability to work in a fast-paced hotel environment
- Flexibility to work shifts including weekends and holidays
- Bachelor's degree in Hospitality Management or related field preferred
- Front office supervision
- Guest service management
- Team leadership and training
- Opera PMS proficiency
- Complaint resolution
- Revenue awareness and upselling
- Career advancement within a globally recognized hotel group
- Exposure to international hospitality standards
- Supportive and inclusive work culture
- Professional development and cross-brand mobility opportunities
- Competitive compensation within Dubai hospitality sector
Novotel and Adagio Premium Dubai Al Barsha operate under the Accor hospitality network, delivering quality accommodations and exceptional guest experiences in one of Dubai's prime business and leisure districts. As part of a leading global hospitality group, the hotel provides strong career growth pathways, operational excellence, and a commitment to diversity and professional development.Job Title Front Office Supervisor - Novotel and Adagio Premium Accor - Dubai, UAE
Job Description Front Office Supervisor - Novotel and Adagio Premium Accor - Dubai, UAEPosition Overview
Front Office Supervisor - Novotel and Adagio Premium Accor - Dubai, UAE is a leadership role in hotel front office operations focused on delivering exceptional guest service and managing daily reception activities. This Dubai hospitality job is ideal for experienced front desk professionals seeking supervisory responsibility within an international hotel brand.Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hotel-Lodging Management
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
- Supervise Guest Service Agents and ensure compliance with hotel policies and service standards
- Oversee check-in, check-out, guest inquiries, and account settlements with attention to personalized service
- Maintain professional conduct and service excellence within the front office team
- Manage staffing schedules, overtime, leave records, and shift coordination
- Report operational concerns and guest-related issues to management promptly
- Conduct departmental training and cross-training to enhance team performance
- Promote hotel facilities and identify upselling opportunities to increase revenue
- Ensure clear communication between shifts and departments for seamless operations
- Handle guest complaints efficiently and provide timely resolutions
- Implement and monitor front office systems and procedures for operational efficiency
- Proven experience in front office or customer service within the hospitality industry
- Strong leadership and team supervision skills
- Proficiency in Opera or similar property management systems
- Service-oriented mindset with commitment to guest satisfaction
- Excellent communication and interpersonal abilities
- Strong problem-solving and organizational skills
- Ability to work in a fast-paced hotel environment
- Flexibility to work shifts including weekends and holidays
- Bachelor's degree in Hospitality Management or related field preferred
- Front office supervision
- Guest service management
- Team leadership and training
- Opera PMS proficiency
- Complaint resolution
- Revenue awareness and upselling
- Career advancement within a globally recognized hotel group
- Exposure to international hospitality standards
- Supportive and inclusive work culture
- Professional development and cross-brand mobility opportunities
- Competitive compensation within Dubai hospitality sector
Novotel and Adagio Premium Dubai Al Barsha operate under the Accor hospitality network, delivering quality accommodations and exceptional guest experiences in one of Dubai's prime business and leisure districts. As part of a leading global hospitality group, the hotel provides strong career growth pathways, operational excellence, and a commitment to diversity and professional development.
Post DetailsJob Start Date
Salary from 7000.00
Salary to 9000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf