IT Service Delivery Manager
- Dubai
- Permanent
- Full-time
Location: Dubai, UAE
Salary: AED 24,000 - 32,000 per month
Experience: 7-12 yearsWhat you'll do:
- Manage end-to-end IT service delivery and support operations
- Ensure SLA compliance and high service quality
- Lead service improvement and process optimization initiatives
- Coordinate with infrastructure, application, and support teams
- Manage vendors and third-party service providers
- Strong experience in IT service management or delivery roles
- Knowledge of ITIL frameworks and service operations
- Experience managing large support teams and vendors
- Strong stakeholder and leadership skills
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