IT Service Delivery Analyst
Bombardier View all jobs
- Dubai
- Permanent
- Full-time
- Interface with local business units/functions daily on site in Abu Dhabi and support the sister site in Dubai. Act as escalation point for all BIS (IT) Services, driving operational performance and stable operations.
- Support BIS (IT) Functions and Services for UAE and APAC.
- Ensure regional service delivery based on global BIS standards, identify issues and gaps, drive their resolution (KPI: service quality at site level, and monitor real time issues in the ITSM tool).
- Have a solid understanding of the services that BIS supports and that of our supplier as per the contract.
- Develop and maintain a positive working relationship with our Suppliers, the Business and BIS (IT) Teams.
- Support IT Service Management processes to effectively maintain technology operations and delivery, and ultimate business outcomes.
- Have working knowledge of ServiceNow and reporting capabilities to track incidents, requests and defined KPIs and SLAs.
- You hold a university degree or college diploma in a relevant field- Technology/Computer Science/Project management or relevant experience.
- You have 5 to 10 years of IT Service Management experience.
- You have well-developed organizational and time management skills, including the ability to manage multiple tasks simultaneously with attention to details, and work independently within the IT Policies and Standards defined.
- You have 5 to 10 years of relevant working experience in IT Technical Support or Customer facing functions.
- You have IT generalist skills.
- You have strong interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community.
- You have excellent customer service with a focus on problem solving and getting results. Always helping the customer.
- You have the ability to manage relationships and deliverables within a global team.
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