Telephone Operator - Mövenpick Hotel JBR
- Dubai
- Permanent
- Full-time
- Gain access to over 1,000+ Hospitality Learning programs through Learn Your Way - a comprehensive learning platform of Accor.
- Come be a part of limitless world of Accor, filled with opportunities - to learn, grow & develop your skills within 54+ brands across 121+ countries.
- On the job learnings and exposure to get you settled in your new role, under extremely competent industry leaders who will help you, guide you and prepare you for future success.
- You can make a difference by joining us in the hotel's Social Care & Impact strategy wherein you can contribute towards our ongoing Environment Societal Governance related initiatives.
- Be a part of a winning team which shall allow you to think outside the box, challenge the status-quo and belong!
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
- Minimum 1-2 years' experience in a similar role in a 5 star hotel.
- Fluency in English & Arabic both written and verbal communication skills.
- Additional language will be an advantage.
- Energy and enthusiasm with an eye for detail.