Telephone Operator - Guest Communication and Call Handling (QE2 Hotel Dubai)

Dubai
DH 4,000-5,000 per month
Permanent
Full-time

2 months ago

Telephone Operator - Guest Communication and Call Handling (QE2 Hotel Dubai)Role PurposeThe iconic Queen Elizabeth II hotel in Dubai is looking for a Telephone Operator to provide warm, professional, and efficient communication services for guests and internal departments. In this full-time role, you will manage incoming and outgoing calls, direct inquiries, and play a key part in maintaining smooth coordination across departments. Ideal candidates have excellent telephone etiquette, guest service experience, and a calm, courteous demeanor.Position InformationJob Location: Dubai, UAE
Industry: Hospitality
Function: Customer Service
Salary: 4000-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeDay-to-Day Tasks

Handle all incoming internal and external calls, routing them accurately and professionally
Respond to guest inquiries and provide information about hotel services and facilities
Maintain high levels of courtesy and service, ensuring a positive guest impression
Record wake-up call requests and execute them punctually
Follow standard call-handling phrases and maintain polite conversation throughout
Assist callers with messages when guests are unavailable, and deliver messages promptly
Alert management to any issues or complaints received via phone
Maintain updated telephone directories and event schedules in the system
Follow emergency communication procedures for fire alarms and critical situations
Record and voucher all long-distance and local calls accurately for guest billing
Coordinate with the Front Office and other departments to ensure service continuity

Preferred Qualifications

Previous experience in a telephone operator or guest service role, ideally in hospitality
Excellent spoken English; additional languages are a plus
Calm, clear, and polite communication style
Ability to manage high call volumes while maintaining attention to detail
Familiarity with guest relations standards and hotel switchboard systems
Organized and punctual with a helpful, team-oriented attitude

What We Offer

Be part of the world's only floating hotel and a heritage hospitality landmark
Gain global exposure through the Accor network of 5,600+ properties
Access exclusive employee benefits and learning programs via Accor Academies
Work in a diverse, collaborative environment where guest service is a shared mission
Career advancement opportunities within Dubai and internationally across Accor brands

About Accor and QE2Accor is a global hospitality group with a presence in over 110 countries and a portfolio that includes legendary brands such as Sofitel, Raffles, Pullman, and the QE2. Permanently docked at Port Rashid, the Queen Elizabeth II is a historic ocean liner turned luxury hotel offering guests an unmatched blend of British heritage and contemporary service. Join us and be part of a legacy that combines tradition with innovation in every guest interaction.---Let me know when you\'re ready for the next job.Job Title Telephone Operator - Guest Communication and Call Handling (QE2 Hotel Dubai)
Job Description Telephone Operator - Guest Communication and Call Handling (QE2 Hotel Dubai)Role PurposeThe iconic Queen Elizabeth II hotel in Dubai is looking for a Telephone Operator to provide warm, professional, and efficient communication services for guests and internal departments. In this full-time role, you will manage incoming and outgoing calls, direct inquiries, and play a key part in maintaining smooth coordination across departments. Ideal candidates have excellent telephone etiquette, guest service experience, and a calm, courteous demeanor.Position InformationJob Location: Dubai, UAE
Industry: Hospitality
Function: Customer Service
Salary: 4000-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeDay-to-Day Tasks

Handle all incoming internal and external calls, routing them accurately and professionally
Respond to guest inquiries and provide information about hotel services and facilities
Maintain high levels of courtesy and service, ensuring a positive guest impression
Record wake-up call requests and execute them punctually
Follow standard call-handling phrases and maintain polite conversation throughout
Assist callers with messages when guests are unavailable, and deliver messages promptly
Alert management to any issues or complaints received via phone
Maintain updated telephone directories and event schedules in the system
Follow emergency communication procedures for fire alarms and critical situations
Record and voucher all long-distance and local calls accurately for guest billing
Coordinate with the Front Office and other departments to ensure service continuity

Preferred Qualifications

Previous experience in a telephone operator or guest service role, ideally in hospitality
Excellent spoken English; additional languages are a plus
Calm, clear, and polite communication style
Ability to manage high call volumes while maintaining attention to detail
Familiarity with guest relations standards and hotel switchboard systems
Organized and punctual with a helpful, team-oriented attitude

What We Offer

Be part of the world's only floating hotel and a heritage hospitality landmark
Gain global exposure through the Accor network of 5,600+ properties
Access exclusive employee benefits and learning programs via Accor Academies
Work in a diverse, collaborative environment where guest service is a shared mission
Career advancement opportunities within Dubai and internationally across Accor brands

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