Bell Host /Doorman-Six Senses The Palm Dubai

IHG Hotels & Resorts View all jobs

  • United Arab Emirates
  • Permanent
  • Full-time
  • 2 months ago
Job Category: Hotel-Front OfficeJob Description:As Bell Host /Doorman, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.My duties and responsibilities will include:
  • Welcome all guests at the door entrance
  • Receive, deliver and pick-up guest luggage and items according to company standards and procedures in a timely and efficient manner and offer assistance to guests when requested.
  • Deliver items and messages to guests in a timely and efficient manner.
  • Ensure proper transfer of guests when requested.
  • Load and unload vehicles on arrival and departure of guests and assist guests entering and exiting the vehicles.
  • Maintain the cleanliness of guest areas including lobby and report any defects.
  • Keep a proper working relationship and efficient co-ordination between the Concierge Desk and the Resort's transportation service provider.
  • Maintain the cleanliness of the hotel buggies and vehicles and ensure they are in good condition.
  • Handle guest inquiries by providing accurate and appropriate information.
  • Report any illness, accidents befalling guests, irregularities to the Front Office Manager.
  • Bring immediately to the attention of the Front Office Manager any items left behind from check-out rooms and follow the standard operating procedure.
  • Maintain a high standard of personal appearance, grooming and hygiene.
  • Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
  • Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
  • Ensure all equipment of the department is kept clean and in good working condition.
  • Upsell all resort facilities and activities.
  • Attend meetings and training as required.
  • Knowledge and strict adherence to LQA standards.
  • Perform any additional tasks given to me by supervisor/management.
QualificationsTo execute the position of Bell Host/ Doorman, I have the required qualifications minimum a hospitality diploma, technical skills and experience in a similar or greater role in luxury hotels with proven results.I have a good command of written and spoken English and some knowledge of the local language and customs.The above is intended to provide an overview of the role and responsibilities for a Bell Host/ Doorman at Six Senses The Palm, Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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