Senior End User Support Specialist IT Services - Majid Al Futtaim Global Solutions - Dubai UAE
Majid Al Futtaim View all jobs
- Dubai
- DH 14,000-18,000 per month
- Permanent
- Full-time
Senior End User Support Specialist IT Services at Majid Al Futtaim Global Solutions provides advanced technical support to employees across the organization, ensuring reliable operation of endpoint devices, enterprise applications, and collaboration tools. The role focuses on resolving technical issues, supporting VIP users, and maintaining high service standards for desktop, laptop, mobile, and communication platforms.Job Details
Country: UAE
City: Dubai
Industry: I T and Services
Function: Desktop Service and Support
Salary: 14000-18000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
- Manage and resolve technical incidents and service requests for VIP users and senior management.
- Install, configure, and maintain computer hardware, operating systems, enterprise software, printers, and peripheral devices.
- Provide first and second line technical support for desktops, laptops, operating systems, mobile devices, and collaboration platforms.
- Troubleshoot and resolve technical issues using phone support, email, chat systems, remote support tools, and desk-side assistance.
- Monitor system performance and proactively identify potential issues affecting endpoint devices and network connectivity.
- Ensure high system availability and reliability across user devices and enterprise collaboration platforms.
- Act as an escalation point for complex technical problems requiring advanced troubleshooting and resolution.
- Lead and mentor junior support engineers by providing guidance on technical troubleshooting and IT service best practices.
- Maintain documentation of incidents, solutions, and system configurations according to IT service management standards.
- Bachelor's degree in Computer Science, Computer Information Systems, or a related IT discipline.
- Experience providing technical support to VIP users and senior management environments.
- Strong knowledge of enterprise desktop environments, operating systems, and IT infrastructure technologies.
- Experience supporting enterprise collaboration platforms and productivity applications.
- Microsoft Certified Solutions Associate or Microsoft Azure Fundamentals certification preferred.
- Apple Certified Support Professional certification for macOS and Apple device support is advantageous.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to prioritize technical issues and deliver fast, customer-focused IT support.
- Desktop and endpoint device support
- IT service management and incident resolution
- Microsoft 365 and collaboration platform support
- Network troubleshooting and system monitoring
- VIP user support and escalation handling
- Hardware and operating system configuration
- Remote support tools and helpdesk systems
- Technical documentation and knowledge sharing
- Work within the technology division of one of the region's leading retail and lifestyle groups.
- Support enterprise technology environments across a large multinational organization.
- Opportunity to develop expertise in enterprise IT systems and collaboration platforms.
- Collaborative workplace culture with professional development opportunities.
- Competitive compensation and career growth within Majid Al Futtaim's global operations.
Majid Al Futtaim is a leading retail, shopping mall, and lifestyle group headquartered in Dubai, UAE. The company operates a wide portfolio of shopping destinations, retail brands, and entertainment experiences across the Middle East, Africa, and Asia. With more than 45,000 employees serving millions of customers annually, Majid Al Futtaim continues to drive innovation and digital transformation across the region's retail and lifestyle sectors.Job Title Senior End User Support Specialist IT Services - Majid Al Futtaim Global Solutions - Dubai UAE
Job Description Senior End User Support Specialist IT Services - Majid Al Futtaim Global Solutions - Dubai UAEPosition Overview
Senior End User Support Specialist IT Services at Majid Al Futtaim Global Solutions provides advanced technical support to employees across the organization, ensuring reliable operation of endpoint devices, enterprise applications, and collaboration tools. The role focuses on resolving technical issues, supporting VIP users, and maintaining high service standards for desktop, laptop, mobile, and communication platforms.Job Details
Country: UAE
City: Dubai
Industry: I T and Services
Function: Desktop Service and Support
Salary: 14000-18000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
- Manage and resolve technical incidents and service requests for VIP users and senior management.
- Install, configure, and maintain computer hardware, operating systems, enterprise software, printers, and peripheral devices.
- Provide first and second line technical support for desktops, laptops, operating systems, mobile devices, and collaboration platforms.
- Troubleshoot and resolve technical issues using phone support, email, chat systems, remote support tools, and desk-side assistance.
- Monitor system performance and proactively identify potential issues affecting endpoint devices and network connectivity.
- Ensure high system availability and reliability across user devices and enterprise collaboration platforms.
- Act as an escalation point for complex technical problems requiring advanced troubleshooting and resolution.
- Lead and mentor junior support engineers by providing guidance on technical troubleshooting and IT service best practices.
- Maintain documentation of incidents, solutions, and system configurations according to IT service management standards.
- Bachelor's degree in Computer Science, Computer Information Systems, or a related IT discipline.
- Experience providing technical support to VIP users and senior management environments.
- Strong knowledge of enterprise desktop environments, operating systems, and IT infrastructure technologies.
- Experience supporting enterprise collaboration platforms and productivity applications.
- Microsoft Certified Solutions Associate or Microsoft Azure Fundamentals certification preferred.
- Apple Certified Support Professional certification for macOS and Apple device support is advantageous.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to prioritize technical issues and deliver fast, customer-focused IT support.
- Desktop and endpoint device support
- IT service management and incident resolution
- Microsoft 365 and collaboration platform support
- Network troubleshooting and system monitoring
- VIP user support and escalation handling
- Hardware and operating system configuration
- Remote support tools and helpdesk systems
- Technical documentation and knowledge sharing
- Work within the technology division of one of the region's leading retail and lifestyle groups.
- Support enterprise technology environments across a large multinational organization.
- Opportunity to develop expertise in enterprise IT systems and collaboration platforms.
- Collaborative workplace culture with professional development opportunities.
- Competitive compensation and career growth within Majid Al Futtaim's global operations.
Majid Al Futtaim is a leading retail, shopping mall, and lifestyle group headquartered in Dubai, UAE. The company operates a wide portfolio of shopping destinations, retail brands, and entertainment experiences across the Middle East, Africa, and Asia. With more than 45,000 employees serving millions of customers annually, Majid Al Futtaim continues to drive innovation and digital transformation across the region's retail and lifestyle sectors.
Post DetailsJob Start Date
Salary from 14000.00
Salary to 18000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf