Senior Specialist - CX Strategy

Talabat View all jobs

  • Dubai
  • Permanent
  • Full-time
  • 9 days ago
Senior Specialist - CX StrategyJob Snapshot
  • Role: Senior Specialist - CX Strategy
  • Location: Dubai, UAE
  • Industry: Internet
  • Function: Strategy/Planning
  • Experience: 5-8 years
  • Job Type: Full-time
Position Overview
Senior Specialist - CX Strategy Dubai UAE Internet role is a strategic hiring opportunity focused on transforming customer journeys through data-driven insights and program execution. This position drives customer experience improvements by identifying friction points, designing scalable solutions, and delivering measurable business impact across the platform.Job Details
Country: UAE
City: Dubai
Industry: Internet
Function: Strategy/Planning
Salary: 18000-26000
ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeRole Context
This role is central to enhancing customer experience by owning end-to-end CX programs and ensuring they deliver tangible improvements in engagement, retention, and satisfaction. It connects data insights with execution, enabling continuous optimization of customer journeys at scale.Key Responsibilities
  • Design and execute customer experience strategies aligned with business goals
  • Analyze customer data using cohort analysis, funnel diagnostics, and segmentation
  • Define success metrics and measure impact of CX initiatives through structured analysis
  • Lead CX programs end-to-end from problem definition to rollout and optimization
  • Identify opportunities for predictive models such as churn and customer behavior insights
  • Collaborate with data science, product, and operations teams to implement solutions
  • Monitor program performance and continuously refine based on feedback and results
  • Develop scalable playbooks to replicate successful initiatives across markets
  • Communicate insights, progress, and recommendations to senior stakeholders
  • Align cross-functional teams to ensure successful execution of CX initiatives
Ideal Profile
  • 5+ years of experience in consulting, strategy, or customer experience roles
  • Strong analytical capabilities with proficiency in SQL and Excel
  • Experience managing programs end-to-end with measurable outcomes
  • Ability to translate complex data into actionable insights
  • Strong communication and presentation skills
  • High ownership mindset with focus on results and impact
  • Experience in fast-paced or high-growth environments preferred
Skills Set
  • Customer experience strategy and journey mapping
  • Data analysis and SQL-based insights
  • Program management and execution
  • KPI tracking and performance measurement
  • Stakeholder communication and alignment
Why Join Us
  • Opportunity to shape customer experience strategy in a leading tech platform
  • Work on high-impact programs influencing millions of users
  • Exposure to advanced analytics and data-driven decision making
  • Career growth within a rapidly scaling digital ecosystem
About the Company
talabat is a leading online food and q-commerce platform in the MENA region, part of Delivery Hero. The company focuses on innovation, operational excellence, and customer-centric solutions, offering professionals the opportunity to drive impact at scale within a dynamic technology environment.Job Title Senior Specialist - CX Strategy
Job Description Senior Specialist - CX StrategyJob Snapshot
  • Role: Senior Specialist - CX Strategy
  • Location: Dubai, UAE
  • Industry: Internet
  • Function: Strategy/Planning
  • Experience: 5-8 years
  • Job Type: Full-time
Position Overview
Senior Specialist - CX Strategy Dubai UAE Internet role is a strategic hiring opportunity focused on transforming customer journeys through data-driven insights and program execution. This position drives customer experience improvements by identifying friction points, designing scalable solutions, and delivering measurable business impact across the platform.Job Details
Country: UAE
City: Dubai
Industry: Internet
Function: Strategy/Planning
Salary: 18000-26000
ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeRole Context
This role is central to enhancing customer experience by owning end-to-end CX programs and ensuring they deliver tangible improvements in engagement, retention, and satisfaction. It connects data insights with execution, enabling continuous optimization of customer journeys at scale.Key Responsibilities
  • Design and execute customer experience strategies aligned with business goals
  • Analyze customer data using cohort analysis, funnel diagnostics, and segmentation
  • Define success metrics and measure impact of CX initiatives through structured analysis
  • Lead CX programs end-to-end from problem definition to rollout and optimization
  • Identify opportunities for predictive models such as churn and customer behavior insights
  • Collaborate with data science, product, and operations teams to implement solutions
  • Monitor program performance and continuously refine based on feedback and results
  • Develop scalable playbooks to replicate successful initiatives across markets
  • Communicate insights, progress, and recommendations to senior stakeholders
  • Align cross-functional teams to ensure successful execution of CX initiatives
Ideal Profile
  • 5+ years of experience in consulting, strategy, or customer experience roles
  • Strong analytical capabilities with proficiency in SQL and Excel
  • Experience managing programs end-to-end with measurable outcomes
  • Ability to translate complex data into actionable insights
  • Strong communication and presentation skills
  • High ownership mindset with focus on results and impact
  • Experience in fast-paced or high-growth environments preferred
Skills Set
  • Customer experience strategy and journey mapping
  • Data analysis and SQL-based insights
  • Program management and execution
  • KPI tracking and performance measurement
  • Stakeholder communication and alignment
Why Join Us
  • Opportunity to shape customer experience strategy in a leading tech platform
  • Work on high-impact programs influencing millions of users
  • Exposure to advanced analytics and data-driven decision making
  • Career growth within a rapidly scaling digital ecosystem
About the Company
talabat is a leading online food and q-commerce platform in the MENA region, part of Delivery Hero. The company focuses on innovation, operational excellence, and customer-centric solutions, offering professionals the opportunity to drive impact at scale within a dynamic technology environment.
Post DetailsJob Start Date
Salary from 18000.00
Salary to 26000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

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