Teller

• Meet customers, understand their needs, and provide services related to debit card request ,customer type change, e statement registration etc .
• Adding notes or blocks in accounts.
• Assist customer for debit card reissuance.
• Answer the branch's telephone in a professional manner while assisting customers with their queries.
• Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings.
• Manage 100% Error free transactions, Compliance , Audit, Risk, and transaction Process & Ensure no leakage of income while processing transactions
• Lead Generation: Ensure assigned referral target is met by having full product & service knowledge of retail products to ensure accurate information is given to customers at all times and to capture potential leads
• NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints
• Any other duties and responsibilities assigned by the Branch Management.
• Online & Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout online demonstrations and assist with mobile app demo and customer download.

• High School graduated.
• 2 years' relevant experience in banking sector.
• Familiarity with bank products, customer experience and related policies and procedures.

First Abu Dhabi Bank