Job DescriptionJOB PURPOSETo perform the daily customers’ cash counter transactions in line with the agreed service standards while ensuring they are error free and that the required control measures are maintained to minimise operational risk and maintain customer satisfactionJOB FAMILY: Business Operations and EnablementKEY WORKING RELATIONSHIPS:- Line Manager: To provide updates on day-to-day activities and obtain approvals- Branch Colleagues: To provide support as needed and fulfil customer requests- Internal Stakeholders: To provide support as needed and fulfil customer requestsACCOUNTABILITIES:Teller Counter Services: Perform all cash-counter transactions accurately as requested by customers within the set target time and in line with the bank’s policies and procedures in order to ensure the provision of prompt and professional servicesBack office Services: Perform all back office operation activities in line with the bank requirements and standards and report potential problems to mitigate any risksSelf -Management: Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performancePolicies, Processes, Systems and ProceduresAdhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholdersCustomer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactionsSkillsMinimum ExperienceAt least 1 - 2 years of banking/financial experienceMinimum QualificationsUniversity graduate or equivalent qualificationKnowledge and SkillsAML techniquesArabic languageBranch securingBehavioural CompetenciesAccelerate GrowthDrive PerformanceCommunicate & CollaborateBuild Relationships
