About TapTap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.The Operations teamGreat ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do thisAs a Tapster you will:Provide quality customer care to inbound calls, chat and emailsAccurately categorize the reason for the customer call/chatRaise support tickets with complete information to enable tracking and resolution of customer requestsInvestigate and resolve customer complaints then close support ticketsMaintain a database of customer informationEscalate inquiries to the appropriate teamAssist customers with registration or account creationPass customer feedback onto the product or sales team to improve the organisation’s offeringsRespond promptly to customer inquiriesMaintain a positive, empathetic, and professional attitudeCapture customer satisfaction at the end of every interaction.Stay updated on emails and be updated and familiar with all supporting documents on the knowledge baseContribute positively towards the achievement of performance targets in all aspects of the team’s activitiesProactively provide solutions or improvements to Tap management that deliver improved complaints management processes for Tap Customers and where possible reduce the volume of complaintsSupport a good team and working environment by assisting fellow employees and participating constructively in team objectives.Work on a shift basis. (remote outside of business hours)Carry out other duties, as assigned based on the demands of the business and growth of the roleWhat you will bring to the party:Bachelor’s degree holderAbility to establish credibility and internal relationshipsUnderstanding of client/merchant/stakeholder careAwareness of how your role supports the businessEnthusiasm for working in a growing fintechAbility to work in a team and follow daily tasksSkills and knowledge to actively participate in meetingsAbility to deliver work on timeProblem-solving and quick-thinking skillsAbility to organize information and ask relevant questionsStrong communication skills in English, with a preference for Arabic language abilityAre you ready to shape the future of payments in MENA?Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.Are you ready to shape the future of payments in MENA? become a Tapster!
